Senior Renewals Manager, Public Sector

GitLab

. Own the renewal process for a portfolio of public sector customers .

Posted 11/4/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer renewal strategies and improving processes while collaborating effectively with internal teams. Proficient in interpreting customer health data to drive retention and timely renewals.

Highest-signal resume keywords

Customer Renewal StrategiesCRM ToolsCustomer Success ToolsData InterpretationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Renewal ManagementRenewal Process ImprovementData AnalysisOutreach Campaign ExecutionAutomated Outreach Implementation

Soft Skills

Strong Communication SkillsTime ManagementProject Management DisciplineCustomer-Centric ApproachAdaptability

Tools & Technologies

SalesforceGainsight

Industry Keywords

Public SectorCustomer RetentionCustomer Health MonitoringCollaborationPersonalized Communications

About the role

Key responsibilities & impact

Own the renewal process for a portfolio of public sector customers
Develop account-level renewal strategies and coordinate activities from planning through completion
Collaborate with public sector Sales and Customer Success teams on renewal plans and customer risks
Monitor customer health and adoption data to forecast renewal opportunities
Execute outreach campaigns and personalize communications
Drive customer retention and timely renewals
Take ownership of renewal risks and coordinate actions to resolve them
Implement automated outreach sequences
Integrate adoption data and personalized communications into renewal processes

Requirements

What you’ll need

Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes
Experience working in a collaborative, customer-facing environment coordinating with multiple internal teams to support renewal forecasting and customer retention
Familiarity with CRM and customer success tools such as Salesforce and Gainsight
Ability to interpret customer health and adoption data to inform renewal strategies
Strong communication skills and confidence engaging in business conversations
Demonstrated time and project management discipline
Ability to prioritize outreach and renewal activities effectively
Openness to learning and adapting, with a coachable mindset and willingness to implement feedback
Customer-centric approach with high empathy
Ability to demonstrate the experience and transferable skills needed to own renewal outcomes
Ability to incorporate AI into daily workflows

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave