Staff Professional Services Operations Manager

GitLab

. Mature the Professional Services operating cadence, including forecasting and planning alignment, business reviews, performance reporting, and executive readouts .

Posted 9/23/2026full-timeRemote • United States, CanadaLead💰 $139,200 - $235,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Professional Services Operations, focusing on forecasting, resource management, and process improvements. Proficient in utilizing PSA systems and enhancing revenue recognition processes while collaborating cross-functionally to drive operational efficiency.

Highest-signal resume keywords

Professional Services OperationsForecasting And Planning ProcessesResource ManagementKantata PSA PlatformRevenue Recognition Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingResource ManagementProject Margin AnalysisProcess ImprovementData ReportingUtilization TrackingRevenue RecognitionOperational TransformationDeal StructuringCapacity Planning

Soft Skills

Analytical SkillsBusiness JudgmentCommunication SkillsStakeholder ManagementProblem-Solving

Tools & Technologies

Professional Services Automation (PSA) SystemsCRM ToolsTime-Tracking SoftwareReporting ToolsAnalytics Platforms

Industry Keywords

Technology Business ModelsSubscription BusinessBillable And Non-Billable RolesService Catalog ManagementChannel Delivery Models

About the role

Key responsibilities & impact

Mature the Professional Services operating cadence, including forecasting and planning alignment, business reviews, performance reporting, and executive readouts
Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning
Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition
Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling
Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams
Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning
Partner cross-functionally to improve service catalog, pricing and packaging, SKU governance, and partner or channel delivery models
Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution
Report to the Director of Customer Experience Operations and serve as a strategic and hands-on partner to Professional Services leadership

Requirements

What you’ll need

10+ years’ experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business
Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements
Experience owning and developing forecasting and planning processes connecting sales pipeline to delivery capacity, staffing, bookings, and revenue
Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations
Experience leading process and systems improvements across evolving organizations
Strong analytical, business judgment, communication, and stakeholder management skills
A pragmatic, hands-on approach to solving ambiguous operational problems
Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform
Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities
Deep familiarity with revenue recognition processes and the systems partnership required between Professional Services and Finance
Experience integrating two or more services organizations, operating models, or systems or driving operations transformation and maturity
Experience improving PS attach, deal structuring, account planning, or services participation in the sales cycle
Experience with partner, channel, or customer-funded delivery models
Experience working in a distributed or all-remote organization

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave