Staff Renewals Operations Manager

GitLab

. Own and continuously improve the end-to-end renewal operating model, from renewal identification and assignment through risk management, quoting, close, and post-renewal data hygiene .

Posted 10/6/2026full-timeRemote • United StatesLead💰 $139,200 - $235,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Renewals Operations and Revenue Operations, with a strong focus on process improvement, retention reporting, and cross-functional collaboration. Proficient in data analysis and modeling, utilizing tools like Excel and SQL to drive operational efficiencies and informed decision-making.

Highest-signal resume keywords

Renewals OperationsRetention ReportingSalesforce ProficiencyData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal ForecastingProcess ImprovementQuantitative AnalysisStructured Query Language (SQL)Data ModelingOperational ControlsRisk ManagementChurn AnalysisCapacity ManagementWorkflow Automation

Soft Skills

Critical ThinkingStructured Problem-SolvingCommercial JudgmentCuriosityInfluencing Skills

Tools & Technologies

ExcelGoogle SheetsSalesforceCRM SystemsData Querying Tools

Industry Keywords

Renewal MotionSubscription RecordsEntitlement RecordsQuotingBilling Relationships

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own and continuously improve the end-to-end renewal operating model, from renewal identification and assignment through risk management, quoting, close, and post-renewal data hygiene
Develop and improve operating cadences for the renewal business, focusing on efficiency and process improvement
Define, maintain, and evolve retention reporting, including gross and net retention, churn, downgrade analysis, and underlying drivers
Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and systems and data flows supporting CRM, subscription and entitlement records, quoting, orders, billing, and reporting
Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls
Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights
Support renewals planning and capacity management, including segmentation, coverage models, productivity assumptions, capacity modeling, target setting, and scenario planning
Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis
Document processes, mentor others on the renewal motion, and contribute to broader Revenue Operations initiatives

Requirements

What you’ll need

Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role, with ownership of operational improvements and cross-functional initiatives
Hands-on experience with both consumption and subscription renewal motions, including renewal forecasting, retention reporting, and the contractual and process mechanics that govern how renewals close
Strong critical thinking and structured problem-solving skills
Strong quantitative and analytical skills
Highly proficient in Excel or Google Sheets; able to build and validate models from scratch and translate analysis into clear recommendations and action
Experience with Structured Query Language (SQL) or equivalent data-querying tools is preferred, not required
Systems thinking and experience using Salesforce for pipeline and renewals reporting
Understanding of CRM, subscription or entitlement records, quoting, and billing relationships
Sound commercial judgment and understanding of renewal complexity, including co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies
Strong cross-functional collaboration skills and ability to influence without direct authority
Curiosity, sound judgment, bias toward action, and ability to learn new domains and tools quickly

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave