Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
GitLab

Support Engineer – U.S. Government

GitLab

. Collaborate with public sector customers, including U.S.

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,200 - $160,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong Linux Systems Administration skills, with the ability to troubleshoot complex performance and configuration issues. Proficient in GitLab deployment, scripting languages like Ruby and Bash, and familiar with DevOps practices and information security compliance.

Highest-signal resume keywords
Linux Systems AdministrationGitLab Deployment TroubleshootingScripting Languages (Ruby, Bash)CI/CD WorkflowsInformation Security Compliance

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Linux Systems AdministrationGitLab DeploymentScripting LanguagesCI/CD WorkflowsModel-View-Controller FrameworksDevOps PracticesContainer-Orchestration TechnologiesTechnical DocumentationAI/LLM-Powered Developer ToolingTroubleshooting Performance Issues
Soft Skills
Clear CommunicationEmpathy in Technical ExplanationsCollaboration with Cross-Functional Teams
Tools & Technologies
GitOpenShiftKubernetes
Industry Keywords
U.S. Government AgenciesDepartment of WarIntelligence CommunityDISA STIGSELinux

Tech Stack

Tools & technologies
KubernetesLinuxOpenShiftRubyRuby on Rails

About the role

Key responsibilities & impact
  • Collaborate with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex GitLab deployment issues
  • Perform deep technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior
  • Trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes
  • Partner with Product, Development, Infrastructure, and other cross-functional teams
  • Create and update reusable documentation and support content
  • Participate in regular pairing sessions and act as a stable counterpart to cross-functional teams
  • Build and refine internal support tools and workflows, including automation and troubleshooting utilities
  • Participate in weekday and weekend on-call rotations, providing emergency support for self-managed customers
  • Review applications and assessments, participate in interviews, and contribute to hiring decisions

Requirements

What you’ll need
  • Must be a United States Citizen to be eligible for this position
  • Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution
  • Strong Linux systems administration knowledge, including troubleshooting performance and configuration issues in complex environments
  • Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment and troubleshooting in self-managed or air-gapped environments
  • Ability to use scripting languages, preferably Ruby or Bash
  • Ability to work within model-view-controller frameworks, preferably Ruby on Rails
  • Practical experience with Git and CI/CD workflows
  • Skill in creating and maintaining clear, accurate support content and technical documentation
  • Ability to explain complex technical topics clearly and empathetically
  • Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes
  • Understanding of information security and compliance concepts and controls, such as DISA STIG and SELinux
  • Eligibility to work on United States federal customer environments as required for this role
  • Ability to work overnight hours from 12:00am–7:00am EST
  • Ability to participate in weekday and weekend on-call rotations

Benefits

Comp & perks
  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave