Senior Manager, People Operations

GiveDirectly

. Lead, coach, and develop a team of three Associates and Coordinators .

Posted 10/23/2026full-timeRemote • United States, United Kingdom, KenyaSenior💰 $114,660 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global payroll operations, including compliance, reporting, and data quality. Proven ability to lead teams, streamline workflows, and communicate effectively across diverse cultures and levels.

Highest-signal resume keywords

Global Payroll ManagementHRIS OwnershipTeam LeadershipAnalytical SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll DeliveryCompensation AnalysisCost ModellingData Quality ManagementWorkflow AutomationStatutory ComplianceMulti-Country PayrollOnboarding and OffboardingReporting and AuditsTicketing System Management

Soft Skills

Emotional IntelligenceProblem SolvingProject ManagementFostering InclusivityCommunication Skills

Tools & Technologies

SlackBambooHRJiraAsanaAI-Assisted Tools

Industry Keywords

People OperationsEmployer of RecordInternational DevelopmentSub-Saharan AfricaNon-Profit Sector

About the role

Key responsibilities & impact

Lead, coach, and develop a team of three Associates and Coordinators
Set priorities, standards, ownership, escalation paths, and the operating model for payroll, service delivery, people data, and lifecycle operations
Serve as first point of contact for country HR teams on payroll, data, lifecycle, and ticketing matters
Own end-to-end global payroll delivery, including payroll calendars, approvals, controls, reconciliation, benefits, deductions, and compliance
Partner with Finance on month-end, accruals, and people cost reporting
Manage payroll providers, including service quality, issue resolution, invoicing, and migrations
Administer annual bonuses end to end
Own the ticketing system, including triage, assignment, SLA performance, reporting, and escalations
Manage onboarding, offboarding, transfers, and role changes
Analyze recurring issues and implement structural fixes and tools that improve functionality and user experience
Own HRIS operations, data quality, systems roadmap, workflows, automation, integrations, reporting, audits, and standards
Produce people reporting used for leadership decisions
Execute annual compensation cycles, salary adjustments, increase rollouts, and benefits administration
Produce compensation analysis, including benchmarking, compa ratio, cost modelling, and equity audits
Execute mobility transactions, including payroll and entity transfers, contracts, location-based pay changes, work permits, and employer of record administration
Participate in cross-functional initiatives and organizational projects
Perform other duties assigned by the Senior Manager, People Operations and stakeholders

Requirements

What you’ll need

6+ years of professional experience in People Operations, HR operations, or global payroll
At least 2 years managing a team
Direct experience running multi-country payroll and people operations, ideally including Sub-Saharan Africa and employer of record arrangements
Demonstrated ownership of an HRIS, including an implementation, migration, or significant data quality turnaround
Experience automating, simplifying, or eliminating workflows
Working knowledge of employment and statutory requirements across multiple jurisdictions
Strong analytical skills, including compensation and cost modelling and advanced spreadsheet ability
Ability to liaise remotely with people at all levels and across different cultures
Strong stakeholder management skills and ability to communicate technical people operations content to non-specialists
Comfort operating with incomplete guidance and shifting priorities
Professionally proficient in English
Aptitude to learn tools such as Slack, BambooHR, Jira, and Asana
Comfort with AI-assisted tools to streamline people operations workflows
Experience in a global non-profit, international development organization, or mission-driven company with an Africa presence preferred
Familiarity with employer of record and contractor models across multiple countries, such as Oyster or Remote, preferred
Exceptional alignment with GiveDirectly Values and demonstration of emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
Must overlap with an East Africa timezone by at least 3 hours and meaningfully overlap with US Eastern hours
Must be able to travel approximately 3–4 times per year to a country of operation
Employer cannot sponsor or take over sponsorship of employment visas in the U.S. or U.K.

Benefits

Comp & perks

10% bonus at target performance, with potential for upside
Annual benefits stipend of $21,393 (United States), £2,760 (United Kingdom), or $8,453 (Kenya)
Benefits stipend may be used to cover benefits or taken as additional taxable income
Fully remote work
Professional growth opportunities
Team retreats approximately 3–4 times per year