Learner Service Specialist, Part-time

Glacier ZipLines

. Own the learner service queue during the morning shift, responding to overnight and incoming learner requests .

Posted 9/16/2026contractRemote • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills while providing personalized service in a learner-facing role. Proficient in using Zendesk to manage requests and maintain accurate records, with a commitment to improving the learner experience.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyAttention to DetailEffective CommunicationEducation or EdTech Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyGood JudgmentAutonomous Work

Tools & Technologies

Zendesk

Industry Keywords

Learner ServiceCourse AccessProgress TrackingCertificatesService PoliciesRemote WorkCollaboration

About the role

Key responsibilities & impact

Own the learner service queue during the morning shift, responding to overnight and incoming learner requests
Resolve common requests related to course access, progress tracking, certificates, course navigation, and other learner needs
Provide accurate, timely, warm, and personal responses
Follow established service policies and workflows consistently
Recognize policy exceptions, requests outside normal parameters, and learners needing additional support
Escalate requests thoughtfully with sufficient context
Partner with team members responsible for exceptions and escalations
Maintain clear, accurate records in Zendesk
Identify recurring questions, emerging learner needs, and common points of confusion
Flag gaps or unclear guidance in service processes to improve the learner experience

Requirements

What you’ll need

2+ years of experience in a customer- or learner-facing role preferred
Strong written and verbal communication skills
Ability to explain information and solutions clearly and empathetically
Demonstrated commitment to providing a high-quality, personalized service experience
Strong attention to detail and ability to apply policies and processes consistently
Good judgment, including knowing when to resolve requests independently and when to escalate or seek support
Comfortable working autonomously in a remote-first environment
Reliable availability during the designated morning shift, Monday through Friday
Based in the Central or Eastern time zone
Experience in education or EdTech preferred
Experience with Zendesk or a comparable help-desk or ticketing platform preferred
Experience working within a small, collaborative team where priorities may evolve quickly preferred

Benefits

Comp & perks

Ongoing, open-ended part-time contract engagement
Remote-first environment
Consistent morning shift, Monday through Friday
Approximately 15–20 hours per week