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Social Media Moderator – Contract
Glacier ZipLines. Own comment moderation and response across all active partner ad campaigns .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in comment moderation and response management across ad campaigns, with a focus on maintaining brand reputation and improving response strategies. Proficient in using moderation platforms and maintaining accurate reporting through tagging and spreadsheet management.
Highest-signal resume keywords
Comment Moderation ExperienceModeration Platform ProficiencySpreadsheet FluencyClear CommunicationInterest in Higher Education
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Comment ModerationResponse ManagementTagging DisciplineTrend IdentificationReporting Accuracy
Soft Skills
Independent WorkClear Communication
Tools & Technologies
NapCatSproutHootsuiteAgorapulseKhoros
Industry Keywords
Higher EducationWorkforce DevelopmentEdTechPaid Social
About the role
Key responsibilities & impact- Own comment moderation and response across all active partner ad campaigns
- Answer prospect questions using established response conventions and each partner’s voice
- Route operational, policy, and other dynamic questions to the appropriate team
- Decide what to hide, leave alone, or escalate while protecting partner brand reputation
- Identify and flag emerging trends, sudden question spikes, confusing ad creative, or unusual partner attention
- Maintain clean and consistent post tagging for accurate reporting
- Improve the response playbook by identifying gaps and new opportunities
- Represent university partners in public, real-time comments on live ad campaigns
- Report to the Sr. Enrollment Manager
Requirements
What you’ll need- Prior social or community moderation experience, ideally on paid social
- Comfort with a moderation platform such as NapCat, Sprout, Hootsuite, Agorapulse, Khoros, or similar
- Spreadsheet fluency and tagging discipline
- Interest in higher education, workforce development, or edtech is a plus
- Ability to respond within 2–4 hours
- Ability to work independently
- Clear communication
Benefits
Comp & perks- Remote work arrangement
- Part-time contract engagement
- Approximately 12–16 hours per week
- Equal-opportunity employment