Data and Robotics Operations Analyst

Glacier

. Answer inbound customer calls and conduct first-round troubleshooting using defined scripts and guidelines .

Posted 11/6/2026contractRemoteJuniorMid-Level💰 $1,200 - $2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and operations analysis, with a strong focus on monitoring data and identifying anomalies. Proficient in producing reports for diverse audiences and supporting fleet operations in a customer-centric environment.

Highest-signal resume keywords

Data AnalysisOperations AnalysisTroubleshootingEnglish Fluency (B2 Level)Attention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MonitoringReportingDocumentation CreationDiagnostic SupportAnomaly Identification

Soft Skills

Clear CommunicationProfessionalism

Tools & Technologies

Robotic Fleet MonitoringSoftware Systems

Industry Keywords

Customer SupportTechnical SupportElectromechanical SystemsUS Client ExperiencePacific Time Availability

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Answer inbound customer calls and conduct first-round troubleshooting using defined scripts and guidelines
Communicate troubleshooting findings clearly and professionally
Produce accurate internal and external reports in English for technical and non-technical audiences
Create documentation supporting customer acceptance testing procedures
Monitor the scanner and robotic fleet by running queries and following defined processes
Route robot-behavior and data-source anomalies to the appropriate internal escalation teams
Monitor robot behavior and evaluate data to support new robot installations and scanner deployments
Support fleet operations and swift customer issue resolution

Requirements

What you’ll need

2+ years of experience in data analysis, operations analysis, or product support involving data monitoring and reporting
Ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail
Experience working with software, computer, or electromechanical systems in a diagnostic or support capacity
English fluency at B2 level or higher
Experience working with US companies or clients is a plus
Must be based in Latin America
Must be comfortable working 40 hours per week on Pacific Time, including Saturday coverage from 4:00 AM PT

Benefits

Comp & perks

Mission-driven work focused on sustainability and ending waste
Cross-functional impact working closely with engineering and field operations
Fully remote position
6–12 month contract with a monthly fixed rate
Thursdays and Sundays off