Renewals Manager

Gladly

. Own the end-to-end renewal process for a portfolio of growth accounts, from initial outreach through signed agreement .

Posted 9/17/2026full-timeRemote • ColombiaJuniorMid-Level💰 $35,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end renewal process for B2B SaaS accounts, focusing on revenue retention and growth through effective communication and negotiation. Proficient in utilizing Salesforce for documentation and reporting while maintaining high customer satisfaction.

Highest-signal resume keywords

Client-Facing ExperienceRevenue ManagementContract NegotiationSalesforce ProficiencyStrong English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ManagementContract ManagementRevenue RetentionAccount ExpansionPrice Increase Management

Soft Skills

Exceptional Communication SkillsCustomer EmpathyTeamworkCross-Functional Collaboration

Tools & Technologies

SalesforceSlack

Industry Keywords

B2B SaaSCustomer SuccessAccount Management

About the role

Key responsibilities & impact

Own the end-to-end renewal process for a portfolio of growth accounts, from initial outreach through signed agreement
Manage revenue retention and growth, including price increases and account expansion with products such as Sidekick
Lead commercial negotiations using established best practices
Identify renewal risks and coordinate with Sales, Customer Success, Finance, and Revenue Operations
Document renewal activities in Slack and Salesforce for forecasting and reporting
Communicate professionally and empathetically with customers by phone and email
Maintain high customer satisfaction throughout the renewal process

Requirements

What you’ll need

2+ years in a client-facing, revenue-oriented role (Customer Success or Account Management), preferably in B2B SaaS
Based in Colombia and working remotely from Colombia
Strong English proficiency (C1+)
Demonstrated experience managing a high volume of renewals while maintaining accuracy and customer empathy
Experience managing and negotiating contracts
Ability to manage multiple renewal cycles simultaneously
Exceptional verbal and written communication skills
Strong teamwork and cross-functional collaboration abilities
Familiarity with Salesforce or equivalent CRM
Comfort collaborating with US-based teams and serving US-based customers across time zones

Benefits

Comp & perks

Competitive salaries
Stock options
Comprehensive benefits
Generous paid time off
Parental leave
Home office stipends
Fully remote work environment
Opportunities for in-person team gatherings
Professional growth opportunities
Inclusive workplace
Daily use of AI tools