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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, focusing on hands-on technical assistance for office IT infrastructure, including hardware installation, configuration, and maintenance. Proficient in managing IT onboarding and offboarding processes while ensuring compliance with IT security and governance policies.
Highest-signal resume keywords
IT Support ExperienceHardware Installation And ConfigurationVideo Conferencing Systems SupportITIL Foundation CertificationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Infrastructure ManagementEnd-User Device ConfigurationTelephony Equipment SupportNetworking KnowledgeAV Systems SupportHardware TroubleshootingDigital Signage ManagementRoutine MaintenanceDevice Distribution ManagementCabling And Racking
Soft Skills
Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsAbility To Work With StakeholdersAdaptability In Fast-Paced Environments
Tools & Technologies
PrintersLaptopsDesktopsTabletsSmartphonesVideo Conferencing UnitsTelephony EquipmentServersUPSLab Equipment
Certifications & Qualifications
Bachelor's Degree In Information TechnologyCompTIA A+CompTIA Network+ITIL Foundation Certification
Industry Keywords
IT SupportOn-Site SupportCorporate EventsIT SecurityGovernance ComplianceEnd-User TechnologyDatacentre OperationsAsset Management ProcessesTechnical SupportCustomer Service
About the role
Key responsibilities & impact- Provide hands-on technical support for on-site office IT infrastructure and technology
- Act as remote hands to resolve local infrastructure-related issues
- Install, configure, and decommission laptops, desktops, tablets, smartphones, printers, peripherals, and other IT hardware
- Support corporate events and ensure the functionality of IT and AV systems, video conferencing units, and telephony equipment
- Manage IT onboarding and offboarding, including distribution, setup, and collection of end-user devices
- Support local site-specific technology, including digital signage, printers, lab equipment, and specialised systems
- Conduct routine inspections and maintenance of IT infrastructure
- Collaborate with central IT teams and managed service providers on on-site tasks and issue resolution
- Document and report hardware installations, decommissions, and issue resolutions according to IT asset management processes
- Ensure adherence to IT security, governance, and compliance policies
- Physically maintain local site IT infrastructure, including servers, UPS, and end-user equipment
- Provide technical support and customer service to end-users and stakeholders
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable
- ITIL Foundation certification is a plus
- 5+ years of experience in IT Support, focused on on-site support for office environments and end-user technology
- Hands-on experience installing, configuring, and decommissioning IT hardware, infrastructure, and end-user devices
- Experience supporting IT infrastructure for corporate events, including video conferencing systems and telephony equipment
- Strong understanding of IT infrastructure, networking, telephony, and AV systems
- Familiarity with datacentre operations, including cabling, racking, and hardware troubleshooting
- Experience managing IT onboarding and offboarding, including device distribution and collection
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Ability to work effectively with technical and non-technical stakeholders
- Experience working in a fast-paced, dynamic environment with shifting priorities
Benefits
Comp & perks- Competitive compensation package
- Staff discounts
- Health benefits
- Competitive salary
- Career development opportunities on a global stage
- Continuous learning through an on-demand learning platform