Customer Care Coordinator

Glenveagh Properties plc

. Facilitate the customer care journey from point of completion through to the end of the warranty period .

Posted 11/7/2026full-timeMaynooth • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer care journeys, effectively resolving queries and complaints while utilizing AI tools to enhance service outcomes. Strong communication and problem-solving skills are essential for fostering a collaborative team environment and maintaining customer satisfaction.

Highest-signal resume keywords

Customer Care ManagementStrong IT SkillsZendesk ExperienceExcellent Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Query ManagementDefect TrackingIssue ResolutionData LoggingAI Tools Application

Soft Skills

Team CollaborationCustomer-First MindsetProactive AttitudeSolution-Oriented ApproachCommitment to Inclusivity

Tools & Technologies

MS OfficeZendesk

Industry Keywords

Construction IndustryProperty Industry

About the role

Key responsibilities & impact

Facilitate the customer care journey from point of completion through to the end of the warranty period
Communicate and liaise with customers via email, video chat, telephone, and face-to-face interactions
Resolve customer queries and issues effectively and efficiently
Respond to customer enquiries in a timely manner and handle complaints
Log defects accurately in the defect tracker
Issue defects to relevant subcontractors and vendors
Liaise with site teams regarding raised issues and recurring complaints
Assist the Senior Customer Care Manager in maintaining the defects tracker log
Perform other ad hoc duties as required
Apply AI tools and techniques to enhance outcomes and proactively learn emerging technologies

Requirements

What you’ll need

Significant experience in a customer care position managing a high volume of customer queries and complaints
Strong IT skills including MS Office
Experience using Zendesk would be an advantage
Experience within the construction/property industry would be a bonus
Excellent communication skills across face-to-face, phone, email, and live chat
Proven ability to work effectively within a team environment
Strong problem-solving skills with a customer-first mindset
Commitment to maintaining a safe and inclusive working environment
Proactive and solution-oriented mindset with willingness to go the extra mile
Openness to new technologies and methodologies to enhance efficiency and effectiveness

Benefits

Comp & perks

Competitive salary in one of Ireland’s fastest growing PLCs with regular compensation reviews
Performance related bonus
Comprehensive health insurance for you and your dependents
Contributory pension scheme
Tax saver travel and bike to work
Paid volunteering days
Continuous Professional development (CPD) programme & funding
Employee Assistance Programme
Long term illness cover
Peace of mind with life assurance
Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person