Customer Care Supervisor

Glenveagh Properties plc

. Support and mentor a team of customer care coordinators and foster a collaborative work environment .

Posted 9/17/2026full-timeMaynooth • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities in customer care, with a focus on effective communication, problem-solving, and team collaboration. Proficient in managing customer interactions and ensuring service excellence within the construction industry.

Highest-signal resume keywords

Customer Care Team LeadershipConstruction Industry ExperienceZendesk ProficiencyStrong IT SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsTeam CollaborationProactive MindsetCustomer-First Mindset

Tools & Technologies

MS OfficeTicket Management System

Industry Keywords

Customer CareService Level AgreementsEscalation ManagementPerformance MetricsInclusive Work Environment

About the role

Key responsibilities & impact

Support and mentor a team of customer care coordinators and foster a collaborative work environment
Serve as an escalation point for challenging and complex customer concerns
Meet and communicate with customers face-to-face, via phone, and email
Ensure legal issues are reviewed and discussed with the Senior Customer Care Manager
Provide customers with thorough walkthroughs of their new homes, including explanations and demonstrations of systems and features
Maintain accurate records of customer interactions, service requests, and resolution outcomes in the ticket management system
Collaborate with internal and site teams to track issues and defects and facilitate repairs and follow-up services within agreed timelines
Monitor team performance metrics and ensure adherence to Service Level Agreements
Monitor weekly progress reports and highlight contractor and supplier underperformance

Requirements

What you’ll need

Significant experience in a busy Customer Care Team Lead/Supervisor position
Experience within the construction industry is a strong advantage
Strong IT skills including MS Office
Experience using Zendesk would also be an advantage for this role
Excellent communication skills including in personal interaction, phone, and email
Proven ability to work effectively within a team environment
Strong problem-solving skills with a customer-first mindset
Committed to maintaining a safe and inclusive working environment
Proactive and solution-oriented mindset with a willingness to go the extra mile
Open to new technologies and methodologies to enhance efficiency and effectiveness

Benefits

Comp & perks

Competitive salary in one of Ireland’s fastest growing PLCs with regular compensation reviews
Performance related bonus
Comprehensive health insurance for you and your dependents
Contributory pension scheme
Tax saver travel and bike to work
Paid volunteering days
Continuous Professional development (CPD) programme & funding
Employee Assistance Programme
Long term illness cover
Peace of mind with life assurance
Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person
Flexible working
Hybrid working