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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS Renewals Management and Commercial Account Management, with a strong focus on contract negotiations, pricing strategies, and leveraging AI-driven analytics for strategic decision-making. Proven ability to manage enterprise customer relationships and align with RevOps for effective commercial execution.
Highest-signal resume keywords
SaaS Renewals ManagementContract NegotiationsRevOps AlignmentUsage Telemetry AnalysisAI/Data Automation Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise SaaS ContractsMaster Services AgreementsPricing StructuresContract AbstractionForecastingCommercial AnalyticsNegotiation GuidelinesMulti-Year PartnershipsContractual UpliftsAdd-On SKUs
Soft Skills
Outstanding Communication SkillsNegotiation SkillsCollaborationProblem-SolvingGravitas
Tools & Technologies
SalesforceAI ToolsCommercial AnalyticsTelemetry DataCRM Data Hygiene
Certifications & Qualifications
Bachelor's DegreeMBA Preferred
Industry Keywords
Financial ServicesBankingCredit UnionsCustomer SuccessDeal Desk Workflows
About the role
Key responsibilities & impact- Lead and optimize the end-to-end customer renewal strategy
- Serve as the commercial anchor for the enterprise customer base
- Lead contract negotiations, protect recurring revenue, and structure multi-year partnerships
- Own commercial execution of renewals, proactive early amendments, and downsell mitigation
- Streamline enterprise contracting frameworks and manage multi-channel agreement lifecycles
- Leverage AI-driven workflows and telemetry data to inform pricing strategies
- Lead enterprise renewals, managing contract terms, pricing structures, MSAs, and order forms
- Interface with client procurement, legal counsel, and executive buyers to close renewals on time
- Monitor contract schedules, identify risk factors, assess usage telemetry, and execute pull-forward plays
- Structure save plays, creative commercial terms, restructured packaging, and multi-year frameworks for at-risk accounts
- Oversee strategic commercial initiatives and align with Finance and RevOps on billing terms and CRM data hygiene
- Manage contractual uplifts and execute add-on SKUs or capacity expansions within renewal windows
- Partner with Banking AI Advisors and Account Executives on account health, adoption, expansion opportunities, and renewal ownership
- Use AI tools and commercial analytics for predictive churn modeling, contract abstraction, pipeline forecasting, and value-based pricing
- Maintain Salesforce data hygiene and provide gross retention forecasts to leadership
- Standardize commercial frameworks, negotiation guidelines, automated renewal workflows, and organizational best practices
Requirements
What you’ll need- 10+ years of professional experience in SaaS Renewals Management, Commercial Account Management, Deal Desk, or Customer Success with direct commercial quota ownership
- Demonstrated track record of successfully negotiating complex, multi-year enterprise SaaS contracts, redlines, Master Services Agreements, and creative deal restructures
- Strong background in RevOps alignment, deal desk workflows, usage telemetry analysis, and leveraging AI/data automation tools to drive forecasting and strategic decision-making
- Outstanding verbal and written communication skills with the gravitas to negotiate effectively with aggressive procurement decision-makers while partnering smoothly with internal account teams
- Prior experience working with banks, credit unions, or financial services institutions is strongly preferred
- Bachelor’s degree required; an MBA is preferred
- Willingness and ability to travel up to 15% as needed
- Work authorization in the United States is addressed in the application form, including possible employer sponsorship requirements
Benefits
Comp & perks- Minimal travel required (up to 15% as needed) for key client negotiations or team sessions