Senior Associate, Launch Manager

Glia

. Oversee and support a portfolio of client implementation projects from Sales hand-off through successful launch .

Posted 9/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client implementation projects for SaaS or enterprise-level clients, with a strong focus on application configuration, project management, and cross-functional collaboration. Proficient in translating technology deployments into measurable ROI while maintaining effective communication with stakeholders.

Highest-signal resume keywords

Project ManagementSaaS ImplementationApplication ConfigurationCross-Functional CollaborationClient Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API UnderstandingHTML ProficiencyNetwork Security KnowledgeApplication ConfigurationProject SchedulingTest PlanningRAID Log ManagementService Delivery ImprovementClient Expectation ManagementSimulated Training Exercises

Soft Skills

Strong Presentation SkillsSelf-ConfidenceEnthusiasmEfficient Problem-SolvingExcellent Interpersonal Skills

Tools & Technologies

DrupalCRM SystemsEnterprise Software Tools

Industry Keywords

Client ImplementationCustomer ROIStakeholder CommunicationSales CollaborationProduct CollaborationCustomer Success CollaborationDevelopment Collaboration

Tech Stack

Tools & technologies

Drupal

About the role

Key responsibilities & impact

Oversee and support a portfolio of client implementation projects from Sales hand-off through successful launch
Serve as consultant, application configuration expert, and project manager
Keep internal and external teams engaged and aligned
Translate Glia tool and technology deployments into measurable customer ROI
Communicate value clearly and consistently to executive stakeholders
Build and maintain project schedules, communication plans, test plans, and RAID logs
Manage client expectations and proactively flag alignment issues
Escalate blockers through internal channels to keep timelines on track
Train client administrators on platform configuration
Support operators through simulated training exercises
Identify, define, and recommend internal procedures to improve service delivery at scale

Requirements

What you’ll need

2+ years of experience managing implementations for SaaS or Enterprise-level clients
Understanding of APIs, HTML, and network security
Hands-on experience configuring applications or software platforms, such as Drupal, CRM systems, or enterprise software tools
Proven ability to coordinate multiple client-facing projects simultaneously
Experience collaborating across Sales, Product, Customer Success, and Development/Engineering teams
Strong presentation skills, self-confidence, and enthusiasm
Efficient and scalable problem-solving ability
Strong project management skills and background in technical consultancy
Excellent written, oral, and social interpersonal skills across multiple audiences and methods
Highly collaborative and flexible
Growth mindset with natural curiosity about technology

Benefits

Comp & perks

Positive, diverse, and supportive culture
Equal-opportunity employment
Hiring process includes introduction, practical and team interviews, and a decision and offer