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Glintt Global

IT Support Technician

Glintt Global

. Provide first- and second-line technical support to users by telephone and remotely .

Posted 9/21/2026full-timePorto • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for pharmacy software, including scheduling, clinical records, billing, and electronic prescriptions, while ensuring compliance with SLAs. Possesses strong analytical, communication, and organizational skills to effectively resolve user issues and support training.

Highest-signal resume keywords
Technical SupportPharmacy SoftwareWindows PlatformsNetworking (TCP/IP)Database Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportPharmacy SoftwareWindows PlatformsNetworking (TCP/IP)Database Skills
Soft Skills
Analytical MindsetStrong Communication SkillsPersuasion SkillsNegotiation SkillsOrganizational Skills
Tools & Technologies
Ticketing System
Industry Keywords
HealthcareComplianceSLA

Tech Stack

Tools & technologies
TCP/IP

About the role

Key responsibilities & impact
  • Provide first- and second-line technical support to users by telephone and remotely
  • Diagnose and resolve issues related to pharmacy software, including scheduling, clinical records, billing, and electronic prescriptions
  • Log and track incidents in a ticketing system
  • Identify recurring issues and collaborate with the development team on their resolution
  • Ensure compliance with defined SLAs
  • Support user training on how to operate the software

Requirements

What you’ll need
  • Education or training in Information Technology, Networking, or Systems
  • Interest in technology and healthcare
  • Analytical mindset
  • Strong communication, persuasion, and negotiation skills
  • Strong organizational and prioritization skills
  • Ability to work effectively as part of a team
  • Windows platforms (Server and workstation)
  • Knowledge of networking (TCP/IP) and computer hardware
  • Database skills
  • Valid visa or work authorization for Portugal

Benefits

Comp & perks
  • Consent to the processing and storage of personal data for recruitment purposes and future opportunities for two years, with the option to request removal of the data at any time