CXone Developer

Global Alliant Inc

. Participate in discovery and requirements-gathering activities .

Posted 9/18/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing, developing, and deploying NICE CXone IVR flows and scripts, with a strong focus on RESTful API integrations and skills-based routing. Proven ability to translate business requirements into technical solutions while providing technical guidance as a NICE CXone Subject Matter Expert.

Highest-signal resume keywords

NICE CXone ExperienceNICE CXone Studio ScriptingRESTful Web ServicesIVR Flow DevelopmentSkills-Based Routing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IVR Flow DevelopmentNICE CXone Studio ScriptingRESTful Web ServicesCall Flow DevelopmentTechnical DocumentationSystem TroubleshootingIntegration SupportCCaaS MigrationContact Center ReportingSkills-Based Routing

Soft Skills

Problem-SolvingCommunicationStakeholder ManagementOrganizational SkillsConflict Management

Tools & Technologies

NICE CXoneNICE CXone StudioContact Center Dashboards

Industry Keywords

CCaaSIVRSITUATTechnical Guidance

About the role

Key responsibilities & impact

Participate in discovery and requirements-gathering activities
Translate business requirements into technical requirements and solution designs
Design, develop, test, and deploy NICE CXone IVR flows
Develop and maintain NICE CXone Studio scripts
Support on-premise to CCaaS migrations
Develop call flows and backend REST API integrations
Configure and support skills-based routing
Troubleshoot scripting, integration, and system issues
Prepare technical documentation and implementation plans
Support SIT, UAT, deployment, and post-production activities
Work with architecture and technical teams on integrations
Provide technical guidance as a NICE CXone SME

Requirements

What you’ll need

Strong experience with NICE InContact / NICE CXone
Hands-on experience with NICE CXone Studio and IVR scripting
Strong experience with RESTful Web Services / APIs
Experience developing and implementing IVR flows and call flows
Experience with Contact Center dashboards and reporting
Experience with Skills-Based Routing
Cisco to CCaaS migration experience preferred
Strong troubleshooting and problem-solving skills
Excellent communication and stakeholder management skills
Strong organizational and conflict-management skills
Eastern Time Zone candidates only

Benefits

Comp & perks

Full-Time W2 employment