IT Engineer

Global Brain Corporation

. Manage IT operations for the San Francisco office, including AV and conferencing systems, corporate network, office equipment, supplies and vendors .

Posted 10/27/2026full-timeSan Francisco • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT operations management, including user setup and access provisioning, AV and conferencing systems, and onboarding processes. Proven ability to enhance workflows using AI and manage compliance tasks such as SOC 2 access reviews.

Highest-signal resume keywords

IT Support ExperienceOkta User ManagementAV And Conferencing Systems SetupOnboarding And Offboarding ManagementCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Operations ManagementUser SetupAccess ProvisioningAV Systems SetupTroubleshootingDevice ManagementMFA ManagementScripting ExperienceCompliance ReviewsPhysical IT Tasks

Soft Skills

Customer-Service InstinctResponsive CommunicationIndependent WorkTeam Leadership

Tools & Technologies

OktaMDM ToolsJamfKandji/IruIntuneJumpCloud

Industry Keywords

SOC 2 ComplianceWorkplace OperationsHybrid IT RoleInfrastructure Engineering

Tech Stack

Tools & technologies

JamfTerraform

About the role

Key responsibilities & impact

Manage IT operations for the San Francisco office, including AV and conferencing systems, corporate network, office equipment, supplies and vendors
Serve as the first point of contact for IT help for San Francisco-based employees
Triage hardware and software issues, manage devices from setup through retirement and keep employees productive
Run onboarding and offboarding end to end in partnership with People/HR
Set up and remove systems access and ensure new hires have laptops and accounts ready before day one
Make each new hire’s first day smooth and welcoming
Manage daily systems access in Okta for San Francisco staff, including user setup, groups, MFA and access requests
Partner with the central Security & IT team on policy and escalations
Lead physical AV and network installations and purchase office equipment
Work with the infrastructure engineer on installations, network work and equipment purchases
Help launch new offices as the company grows
Support compliance work such as SOC 2 access reviews
Potentially build and lead a small IT support team

Requirements

What you’ll need

5+ years in IT support, workplace operations or a similar hybrid role
Hands-on Okta experience or experience with another identity provider
Ability to manage user setup, groups, MFA and access troubleshooting
Experience setting up and fixing AV and conferencing systems and general office IT hardware
Experience running onboarding and offboarding, including device preparation, access provisioning and first-day readiness
Strong customer-service instinct; responsive and patient communication of technical issues to non-technical colleagues
Ability to work independently and own an area without a large, siloed enterprise IT team
Willingness to perform physical tasks such as running cables, unboxing equipment and fixing conference rooms
Willingness to work from the San Francisco office 3 days a week
Uses AI to improve workflows and learn on the job
Nice to have: experience with MDM tools (Jamf, Kandji/Iru, Intune, JumpCloud)
Nice to have: enough Terraform or scripting experience to work alongside an infrastructure engineer
Must be currently legally authorized to work in the United States

Benefits

Comp & perks

Equity
Performance incentives
Hybrid work model with in-person work 3 days per week