IT Operations

Global Brain Corporation

. Manage IT operations for the San Francisco office, including AV and conferencing systems, corporate network, office equipment, supplies and vendors .

Posted 10/27/2026full-timeSan Francisco • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT operations management, including user setup and access management in Okta, AV and conferencing systems installation, and onboarding processes. Proven ability to provide exceptional IT support while collaborating with cross-functional teams and ensuring compliance with security policies.

Highest-signal resume keywords

IT Support ExperienceOkta User ManagementAV and Conferencing Systems SetupOnboarding and Offboarding ManagementCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Operations ManagementUser SetupAccess ManagementAV Systems InstallationHardware TroubleshootingMFA ManagementCompliance WorkScripting ExperienceMDM Tools ExperiencePhysical IT Support

Soft Skills

Customer Service InstinctCommunication SkillsProblem-SolvingIndependenceTeam Leadership

Tools & Technologies

OktaJamfKandjiIntuneJumpCloud

Industry Keywords

SOC 2 ComplianceWorkplace OperationsIT SupportNetwork ManagementOffice Equipment Management

Tech Stack

Tools & technologies

JamfTerraform

About the role

Key responsibilities & impact

Manage IT operations for the San Francisco office, including AV and conferencing systems, corporate network, office equipment, supplies and vendors
Serve as the first point of IT support for San Francisco-based employees
Triage hardware and software issues and manage devices from setup through retirement
Run onboarding and offboarding end to end in coordination with People/HR
Set up and remove systems access and ensure new hires' laptops and accounts are ready before day one
Ensure each new hire's first day is smooth and welcoming
Manage daily systems access in Okta for San Francisco staff, including user setup, groups, MFA and access requests
Partner with the central Security & IT team on policies and escalations
Lead physical AV and network installations
Purchase equipment needed by the office
Work with the infrastructure engineer on installs, network work and equipment purchases
Help launch new offices as the company grows
Participate in compliance work such as SOC 2 access reviews
Potentially build and lead a small IT support team

Requirements

What you’ll need

5+ years in IT support, workplace operations or a similar hybrid role
Hands-on Okta experience or experience with another identity provider
Ability to manage user setup, groups, MFA and access troubleshooting
Experience setting up and fixing AV and conferencing systems and general office IT hardware
Experience running onboarding and offboarding, preparing devices, arranging access and handling day-one setup
Strong customer-service instinct; responsive and patient, with ability to explain technical issues clearly to non-technical colleagues
Ability to work independently and own a whole area without a large, siloed enterprise IT team
Willingness to perform hands-on physical work including running cables, unboxing equipment and fixing conference rooms
Willingness to work from the San Francisco office 3 days a week
Use of AI to improve workflows and learn on the job
Nice to have: experience with MDM tools (Jamf, Kandji/Iru, Intune, JumpCloud)
Nice to have: enough Terraform or scripting experience to work alongside the infrastructure engineer
Currently legally authorized to work in the US

Benefits

Comp & perks

Competitive compensation including salary, equity, and performance incentives
Equity
Performance incentives
Hybrid work model with in-person work 3 days per week