Senior Manager, IT

Global Brain Corporation

. Lead day-to-day technology operations across employee devices, business applications, identity and access management, and workplace technology .

Posted 10/27/2026full-timeSan Francisco • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology operations, process automation, and team development while ensuring security and compliance in IT environments. Capable of creating scalable practices and effective communication across technical and executive levels.

Highest-signal resume keywords

IT Operations ManagementProcess Automation Using AITeam Leadership and DevelopmentSecurity and Compliance FundamentalsIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process AutomationIncident ManagementWorkflow ToolsEndpoint ManagementSaaS AdministrationPatch ManagementAccess ControlsData ProtectionTechnical DocumentationProblem Solving

Soft Skills

Clear CommunicationPrioritizationDecision MakingAdaptabilityIndependent Problem Solving

Tools & Technologies

MacMicrosoft ToolsOktaAutomation ToolsIdentity Management Systems

Industry Keywords

Technology OperationsEmployee OnboardingWorkplace TechnologyDistributed TeamsGlobal Teams

About the role

Key responsibilities & impact

Lead day-to-day technology operations across employee devices, business applications, identity and access management, and workplace technology
Design and implement automation workflows to replace manual tasks, streamline onboarding and offboarding, and integrate tools and systems
Balance employee needs, operational issues, and longer-term improvements to focus on high-impact work
Drive incidents and escalations through resolution, communicate with employees and executives, and address root causes
Partner with Security on patch management, access controls, and data protection practices
Manage and develop a team of approximately five IT professionals across locations
Create documentation and scalable operating practices that improve consistency and reliability
Build IT systems and processes that help a fast-moving team work effectively

Requirements

What you’ll need

Approximately seven or more years of relevant IT experience, including experience leading and developing a team
Strong track record of building process automation using AI, integrations, or workflow tools
Hands-on experience with Mac, Microsoft tools, Okta, endpoint management, and SaaS administration
Understanding of security and compliance fundamentals, including patch management, access controls, and data protection
Ability to prioritize effectively, make decisions with incomplete information, and manage incidents and competing demands
Ability to solve problems independently and improve underlying systems
Clear communication with technical teams, employees, and executives
Ability to thrive in an early-stage environment with evolving priorities
Experience managing distributed or global teams is a plus
Currently legally authorized to work in the US