Dispute Resolution Specialist

Global Credit Union

. Assist members with fraudulent and merchant dispute transactions involving Debit Card, Credit Card, and ACH .

Posted 9/18/2026full-timeAnchorage • Alaska • United StatesMid-LevelSenior💰 $45,633 - $66,624 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing card and ACH dispute processes, providing exceptional member service, and exercising discretionary judgment in financial operations. Proficient in utilizing Microsoft Word and Excel for documentation and reporting.

Highest-signal resume keywords

Card And ACH Dispute ProcessesMember ServiceMicrosoft WordMicrosoft ExcelRegulations E, Z, And CC

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraudulent Transaction ResolutionCase ResearchDocumentation SkillsWorkflow ManagementEvidence Validation

Soft Skills

Interpersonal SkillsCommunication SkillsDetail-OrientedEmpathyPatience

Tools & Technologies

Personal ComputersWeb-Based Applications

Industry Keywords

Credit Union PoliciesNACHA Operating RulesVisa Operating RulesFinancial OperationsDiscretionary Judgment

About the role

Key responsibilities & impact

Assist members with fraudulent and merchant dispute transactions involving Debit Card, Credit Card, and ACH
Provide prompt, professional, helpful, knowledgeable, and courteous member service
Create, research, and resolve card and ACH dispute cases
Evaluate cases and provide provisional credit within established limits, as applicable
Research and provide evidence to members to validate unrecognized transactions
Conduct merchant conference calls to resolve product and service problems
Communicate with members to validate information, research cases, and obtain documentation
Respond to inbound and place outbound calls for case creation and member follow-up
Report disputed transactions for possible fraudulent activity and trends
Document research findings and actions on cases
Conduct referrals for suspicious activity reporting and high-dollar case review
Manage workflows to designated deadlines and complete responsibilities accurately and timely
Assist with daily reports and MRMS requests
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent
Ability to communicate with patience and empathy via telephone
Detail-oriented writing skills
Strong ability to follow through on assigned tasks
Proficiency with personal computers and web-based applications
Proficiency with Microsoft Word and Excel
Strong interpersonal skills
Demonstrated ability to exercise discretionary judgment
One year of previous experience in a similar position or in financial operations is preferred
Ability to work Monday–Friday, 9:00 a.m.–5:30 p.m.
Knowledge of card and ACH dispute processes and systems
Knowledge of Regulations E, Z, and CC, Visa and NACHA operating rules, and Credit Union policies and procedures

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan with HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition reimbursement
Paid Time Off accrual
Paid Sick Leave
Paid Holidays