Fraud Operations Officer I

Global Credit Union

. Supervise staff and distribute fraud claims, daily tasks, queues, and reports .

Posted 9/17/2026full-timeAnchorage • Alaska • United StatesJuniorMid-Level💰 $69,557 - $112,677 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud claims management, including monitoring alert penetration rates and ensuring compliance with banking regulations. Proficient in strategic analysis and process improvement to enhance operational efficiency and staff performance.

Highest-signal resume keywords

Fraud Claims ManagementBanking Regulations ComplianceStrategic Analysis SkillsStaff Supervision and TrainingProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationRisk Tolerance AssessmentSuspicious Activity ReportingFinancial Crimes InvestigationCase File Management

Soft Skills

Oral CommunicationWritten CommunicationDiscretionary JudgmentEmployee Morale Management

Industry Keywords

Bank Secrecy ActACH TransactionsElder FraudIdentity TheftFinancial Institution Operations

About the role

Key responsibilities & impact

Supervise staff and distribute fraud claims, daily tasks, queues, and reports
Ensure timely completion of work and reduce losses where possible
Monitor alert penetration rates, service level agreements, alert/case inventory, and production quality against risk tolerance thresholds
Assist with escalated fraud claims involving ACH, pre-authorized drafts, altered checks, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft, and other fraud issues
Maintain case files and collaborate with law enforcement, adult protection agencies, and financial institution contacts
Ensure timely and accurate suspicious activity reporting under the Bank Secrecy Act
Assist with monthly miscellaneous, bonded, and un-bonded claims charge-off recommendations
Assist with preparing and filing insurance claims and coordinating reimbursements
Communicate fraud trends and escalated situations to members and internal departments
Develop strong processes and procedures and maintain accurate documentation
Assist with staffing, training, performance evaluation, employee morale, and policy compliance
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business Administration, Criminal Justice or related field
Alternatively, three years of experience in financial institution operations or financial crimes investigation, including at least two years in a comparable management position
Ability to resolve problems and function with minimal supervision
Thorough familiarity with banking and financial regulations
Strategic and tactical analysis skills
Ability to exercise discretionary judgment
Sound oral and written communication skills
Process-driven capability to design and implement solutions for increased efficiency and management oversight
Candidate's education or experience determines assignment to Fraud Operations Officer I or II
Advancement requires management recommendation and is based on certifications and/or performance

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan with HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Paid Time Off accrual
Paid Sick Leave
Paid Holidays