Fraud Operations Specialist I, II, III, Senior

. Perform activities supporting the Fraud department .

Posted 10/15/2026full-timeAnchorage • Alaska • United StatesSenior💰 $45,633 - $90,230 per yearWebsite

Key responsibilities & impact

Perform activities supporting the Fraud department
Manage incoming and outgoing telephone interactions
Identify, gather, and review documentation supporting investigations involving online access, check fraud, financial exploitation, identity theft, and operational risk mitigation
Create collection letters to other financial institutions to mitigate loss
Receive inbound and place outbound calls with branches, the Member Service Center, lending departments, and members regarding fraud, identity theft, or Member Identification Program
Create and maintain complete and accurate case files, including evidence and interview summaries, in the case management system
Locate, save, and upload account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, and other documents into the case management system
Create affidavits and send them to branches and members with supporting documentation
Process inbound mail for Fraud Operations
Locate surveillance and review recorded calls to support investigations
Perform other duties as assigned
Report to the Fraud Operations Officer; no functions supervised

What you’ll need

High school graduate or equivalent
Self-motivated team player with ability to identify and resolve issues and earn the confidence and cooperation of members, employees, and third parties
Strong oral and written communication skills
General knowledge of financial transactions
Comfortable with technology
Ability to understand and apply regulations and procedures to case evaluations
Assignment level determined by candidate’s education or experience
Advancement requires management recommendation and is based on certifications and/or performance

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan with HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition reimbursement
Paid Time Off accrual
Paid Sick Leave
Paid Holidays