Fraud Operations Specialist I, II, III, Senior

Global Credit Union

. Perform activities in support of the Fraud department .

Posted 9/16/2026full-timeGlendale • Arizona • United StatesSenior💰 $45,633 - $90,230 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud investigation processes, including documentation management and communication with various stakeholders. Proficient in applying regulations and procedures to evaluate cases effectively.

Highest-signal resume keywords

Fraud InvestigationCase ManagementFinancial Transactions KnowledgeOral And Written CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ReviewEvidence GatheringCase File ManagementAffidavit CreationOperational Risk Mitigation

Soft Skills

Self-MotivatedTeam PlayerProblem SolvingInterpersonal Skills

Tools & Technologies

Case Management SystemTelephone Systems

Industry Keywords

FraudIdentity TheftFinancial ExploitationMember Identification Program

About the role

Key responsibilities & impact

Perform activities in support of the Fraud department
Manage incoming and outgoing telephone interactions
Identify, gather, and review documentation supporting investigations involving online access, check fraud, financial exploitation, identity theft, and operational risk mitigation
Create collection letters to other financial institutions to mitigate loss
Receive inbound and place outbound calls with branches, the Member Service Center, lending departments, and members regarding fraud, identity theft, or Member Identification Program
Create and maintain complete and accurate case files, including evidence and interview summaries, in the case management system
Locate, save, and upload account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, and other documents
Create affidavits and send them to branches and members with supporting documentation
Process inbound mail for Fraud Operations
Locate surveillance and review recorded calls to support investigations
Gather information from branches, lending departments, and members regarding fraud or identity theft
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent
Self-motivated team player with ability to identify and resolve issues
Ability to earn the confidence and cooperation of members, employees, and third parties
Strong oral and written communication skills
General knowledge of financial transactions
Comfortable with technology
Ability to understand and apply regulations and procedures to case evaluations
Candidate education or experience determines assignment level (Fraud Operations Specialist I, II, III, or Senior)

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan with HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Paid Time Off accrual
Paid Sick Leave
Paid Holidays