Member Service Center Team Manager

Global Credit Union

. Manage, direct, and control Member Service Center operations, emphasizing service delivery, member advocacy, and staff development .

Posted 9/29/2026full-timeGlendale • Arizona • United StatesMid-LevelSenior💰 $69,557 - $112,677 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and personnel management skills in a Member Service Center environment, ensuring high-quality member service and compliance with operational goals. Capable of training, coaching, and motivating staff while maintaining security and accountability.

Highest-signal resume keywords

Member Service Center ManagementStaff DevelopmentCompliance with Credit Union StandardsStrong Communication SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Leadership AbilitiesCoaching SkillsMotivational SkillsJudgment Skills

Industry Keywords

Member AdvocacyService DeliveryPerformance EvaluationsEmployee Morale24-Hour Contact Center Environment

About the role

Key responsibilities & impact

Manage, direct, and control Member Service Center operations, emphasizing service delivery, member advocacy, and staff development
Provide prompt, professional, helpful, knowledgeable, and courteous member service
Coach, lead, and motivate Member Service Center employees
Promote participation in recommendations of products and services
Meet regularly with employees to establish and reinforce department and organizational goals
Ensure compliance with credit union marketing, image, and service delivery goals
Ensure quality and accuracy in fulfilling member requests
Maintain security, accountability, and control of negotiable items
Coordinate personnel functions with the Assistant Member Service Center Team Manager, including scheduling, training, performance evaluations, employee morale, and policy compliance
Support helplines for complex requests and escalated calls
Train and develop staff, and coach, lead, and motivate specialists
Assume responsibility for the Member Service Center as assigned
Perform duties of the Assistant Member Service Center Team Manager
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent
Strong communications and personnel management skills
Ability to work independently and exercise sound judgment related to primary functions
Strong interpersonal skills and leadership abilities
Directly related work experience and/or accelerated training completion may be substituted for tenure
Availability for varied schedules, including weekends and holidays as needed
Regular schedule of five 8-hour days
Ability to work in a 24-hour contact center environment

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan with HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition reimbursement
Paid Time Off accrual
Paid Sick Leave
Paid Holidays