Special Credits Recovery Officer I, II, III

Global Credit Union

. Contact members regarding charged-off accounts and arrange repayment of debts .

Posted 10/9/2026full-timeAnchorage • Alaska • United StatesJunior💰 $53,226 - $99,908 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debt collection practices, member communication, and compliance with financial regulations. Capable of analyzing accounts and making independent decisions regarding repayment arrangements and adverse actions.

Highest-signal resume keywords

Debt Collection ExperienceMember Communication SkillsRegulatory KnowledgeIndependent Decision MakingTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Skip TracingAccount AnalysisSettlement ArrangementPayment Agreement ApprovalFraud Detection

Soft Skills

Good Written CommunicationGood Verbal Communication

Industry Keywords

Credit UnionFinancial ObligationsAdverse ActionsCollection PoliciesProblem-Solving Capacity

About the role

Key responsibilities & impact

Contact members regarding charged-off accounts and arrange repayment of debts
Respond to member inquiries regarding financial obligations owed to the credit union
Perform skip traces as required
Arrange and approve settlements and payment agreements within credit union guidelines
Analyze and recommend adverse actions, including repossession of collateral, closure of credit limits, credit-card blocks, legal actions, and account codes alerting departments to losses and fraud accounts
Assist in developing and training staff on collection-related policies, laws, and procedures
Perform other duties as assigned
Report to the Senior SC Recovery Officer

Requirements

What you’ll need

High school graduate or equivalent
One year's experience in the collection field with knowledge of current regulations regarding collections, or one year of experience with this credit union in a problem-solving capacity routinely requiring independent decision making
Direct and varied member contact
Good written and verbal communication skills
Special Credits Recovery Officer II requires 12 months tenure in Special Credits Recovery Officer I with performance meeting or exceeding expectations
Special Credits Recovery Officer III requires 12 months tenure in Special Credits Recovery Officer II with performance meeting or exceeding expectations
Directly related work experience and/or accelerated training completion may substitute for tenure

Benefits

Comp & perks

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan with HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition reimbursement
Paid Time Off accrual
Paid Sick Leave
Paid Holidays