Customer Care Representative

Global Furniture Group

. Answer customer questions via email and phone .

Posted 9/24/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and complex situations while utilizing product knowledge. Proficient in Microsoft Office, particularly Excel and Word, with the ability to communicate clearly and concisely in various formats.

Highest-signal resume keywords

Customer ServiceGlobal Product KnowledgeMicrosoft Office ProficiencyClear CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementData AnalysisTechnical Instruction InterpretationMathematical Calculations

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationAdaptability

Tools & Technologies

AS400Electronic CatalogsGlobal Websites

Industry Keywords

Customer Care OperationsOrder Status TrackingReturn AuthorizationsWarranty ProcessingTime to Reply Average

About the role

Key responsibilities & impact

Answer customer questions via email and phone
Handle increased volumes of customer care emails and phone calls
Handle more complex customer situations using product knowledge
Use electronic catalogs and Global websites
Navigate the AS400 and understand major Customer Care functions
Support Customer Care Operations for dealers and Territory Managers
Process demo requests
Check order status, electronic orders, and inventory
Provide product information and pricing
Process credits, return authorizations, factory charge backs, Parts Express, warranty, and replacement orders
Submit order changes and cancellations with little to no assistance
Process order addendums
Track shipments
Research and resolve customer inquiries
Review appropriate daily reports
Follow department and company guidelines
Check in daily with the Customer Care Supervisor
Attend weekly Teams meetings with the Supervisor
Meet the Time to Reply Average
Escalate unresolved issues to the Supervisor and maintain an open issue log
Participate in Global Teams training meetings
Approve Labor Reimbursement requests with assistance from a Lead or Supervisor
Complete small projects assigned by management
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED); or three to six years related experience and/or training; or equivalent combination of education and experience or military equivalent
Global product knowledge and processes
Clear and concise email, fax, and verbal communication
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to present information and respond to questions from managers, clients, customers, and the public
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables
Knowledge of Microsoft Office programs, including Excel and Word
Must be legally authorized to work in the U.S. on a full-time basis
Global does not sponsor work authorization or visas for this role
Ability to perform the stated physical requirements, with reasonable accommodations where applicable

Benefits

Comp & perks

Paid Time Off
Holiday Pay
Medical/Prescription Insurance
Dental Insurance
Vision Insurance
Health Savings Accounts (HSA)
Company-Paid Life and AD+D Insurance
Company Sponsored Long-term Disability
Short-term Disability
Voluntary Life Insurance
Employee Assistance Program (EAP)
Critical Illness and Accidental Injury Insurance
FSA
401(k) & Roth 401(k)