Customer Care Representative

Global Furniture Group

. Support clients by accurately entering and reviewing order details .

Posted 10/28/2026full-timeWhittier • California • United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle complex inquiries and provide accurate product information. Proficient in order processing, inventory management, and effective communication across various platforms.

Highest-signal resume keywords

Customer ServiceOrder ProcessingGlobal Product KnowledgeMicrosoft Office ProficiencyClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryInventory ManagementData AnalysisMathematical CalculationsReport WritingTechnical Instruction InterpretationEmail CommunicationProblem SolvingOrder TrackingCredit Processing

Soft Skills

Verbal CommunicationTeam CollaborationAdaptabilityAttention to DetailConflict Resolution

Tools & Technologies

AS400Electronic CatalogGlobal WebsitesMicrosoft ExcelMicrosoft Word

Industry Keywords

Customer Care OperationsOrder ManagementProduct KnowledgeReturn AuthorizationsWarranty Processing

About the role

Key responsibilities & impact

Support clients by accurately entering and reviewing order details
Ensure timely order processing and exceptional customer service
Answer customer questions via email and phone
Handle increased customer-care email and phone volumes
Handle complex customer-care situations using product knowledge
Use the electronic catalog and Global websites
Continue learning and navigating the AS400
Support Customer Care Operations for dealers and Territory Managers
Process demo requests
Check order status and electronic orders
Check inventory
Provide product information and pricing
Process credits, return authorizations, and factory chargebacks
Process Parts Express, warranty, and replacement orders
Submit order changes and cancellations with little to no assistance
Process order addendums
Track shipments
Research and resolve customer inquiries
Review appropriate daily reports
Follow department and company guidelines
Check in daily with the Customer Care Supervisor
Attend weekly Teams meetings with the Supervisor
Meet the Time to Reply average for response time
Escalate unresolved issues to the Supervisor
Maintain an open issue log
Participate in Global Teams training meetings
Approve labor reimbursement requests with assistance from a Lead or Supervisor
Complete small projects assigned by management
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED); or three to six years related experience and/or training; or equivalent combination of education and experience or military equivalent
Global product knowledge and processes
Clear and concise email, fax, and verbal communication skills
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to present information and respond to questions from managers, clients, customers, and the public
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form and manage abstract and concrete variables
Knowledge of Microsoft Office programs, including Excel and Word
Must be legally authorized to work in the U.S. on a full-time basis
Global does not sponsor work authorization or visas
Ability to perform the stated physical requirements, including sitting, hand use, verbal communication, hearing, occasional walking, reaching, and stooping, kneeling, crouching, or crawling

Benefits

Comp & perks

Paid Time Off
Holiday Pay
Medical/Prescription Insurance
Dental Insurance
Vision Insurance
Health Savings Accounts (HSA)
Company-Paid Life and AD+D Insurance
Company Sponsored Long-term Disability
Short-term Disability
Voluntary Life Insurance
Employee Assistance Program (EAP)
Critical Illness and Accidental Injury Insurance
FSA
401(k) & Roth 401(k)