Operational Support Specialist

Global Partners LP

. Support all sales groups by obtaining and maintaining customer setup information .

Posted 10/5/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $66,600 - $93,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage customer setups while maintaining accurate data records. Proficient in using industry-specific software and tools to support terminal operations and customer relations.

Highest-signal resume keywords

Customer Service ExperienceData ManagementProficiency With Microsoft Office SuiteUnderstanding Of Petroex CodesTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputRecord MaintenanceCustomer Setup AdministrationReport WritingProblem-Solving

Soft Skills

Excellent Communication SkillsProfessional DemeanorAttention To DetailTeam CollaborationAbility To Work Under Pressure

Tools & Technologies

OpenlinkRightAnglePDI Software

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Terminal StructuresCarrier Insurance DocumentationCustomer AllocationsTerminal Access AgreementsOperational Correspondence

About the role

Key responsibilities & impact

Support all sales groups by obtaining and maintaining customer setup information
Properly input data and maintain accurate records
Administer customer allocations
Partner with internal and external contacts to obtain new customer setup information, including taxes, pricing, and other customer-related information
Ensure records are obtained and processed within defined timelines
Coordinate with other suppliers to ensure full terminal setup
Understand system requirements and processes
Input and maintain customer setup information in legacy and terminal automation systems
Handle, research, resolve, and escalate customer setup inquiries and issues as appropriate
Serve as point of contact for customers with allocation and loading issues
Communicate directly with clients and maintain key customer relations
Compile reports on customer setups as needed
Authorize carriers to pull off accounts and ensure data is tied to appropriate accounts
Configure and distribute driver access cards
Monitor and manage carrier insurance documentation
Handle terminal access agreements
Perform other duties as required

Requirements

What you’ll need

Customer service experience, managing customer setups and maintaining data (preferred)
Industry knowledge, including terminal structures (throughput or exchange) (preferred)
Understanding and experience working with Petroex codes (preferred)
Excellent verbal and written communication skills (preferred)
Professional demeanor and ability to solve problems, work under pressure, and handle/resolve issues proactively and reactively (preferred)
Demonstrated time management skills and ability to organize and manage multiple priorities (preferred)
Strong attention to detail and ability to work well in a team environment (preferred)
Proficiency with Microsoft Office Suite, Openlink, RightAngle, and PDI Software (preferred)
Ability to interpret insurance certificates, account request forms, and other operational correspondence (preferred)
Routine report writing and correspondence (preferred)
Ability to speak effectively with peers, customers, and counterparties across the industry (preferred)
Ability to interpret and carry out written, oral, or diagram-form instructions (preferred)
Problem-solving involving several concrete variables (preferred)
Bachelor's Degree (preferred)
Ability to work 9pm–6am
Requires after-hours on-call support one week per month

Benefits

Comp & perks

Competitive salaries and opportunities for growth
Talent Development Team trainings for growth and job development
Medical insurance
Dental insurance
Vision insurance
Life insurance
Additional wellness support
401(k) with a match component
Tuition reimbursement after 6 months of service
Virtual and in-person interviews, depending on the role