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Gateway Engineering & Support Engineer
Globalstar. Provide advanced technical and project support for Globalstar’s Gateway Systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in satellite-based communication systems, networking concepts, and operational performance analysis. Proficient in project management, technical support, and procedural documentation within complex technical environments.
Highest-signal resume keywords
Satellite-Based CommunicationNetworking ConceptsAutomated ScriptingPower BIRF Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportProject ManagementOperational Performance AnalysisProcedural WritingData ValidationTroubleshootingSystem Performance MonitoringData CollectionFault DiagnosisService Level Agreement (SLA) Compliance
Soft Skills
Analytical Problem SolvingCross-TrainingDocumentation Skills
Tools & Technologies
AWSGrafanaJIRALinux Based OSData Presentation Software
Certifications & Qualifications
Engineering DegreeIndustry Training Certifications
Industry Keywords
Satellite CommunicationsWireless Communications NetworksRFDataOperations
Tech Stack
Tools & technologiesAWSGrafanaLinux
About the role
Key responsibilities & impact- Provide advanced technical and project support for Globalstar’s Gateway Systems
- Interface with technical departments to provide project, troubleshooting, and repair support
- Support Gateways during incidents and downtimes
- Maintain system uptime and preserve Service Level Agreement (SLA) requirements
- Analyze operational data with engineering technical support, reliability engineering, and operations teams to improve network performance
- Collect data and perform validation and verification on existing and new systems to define or refine performance requirements and thresholds
- Support operational software and product testing
- Own projects and create processes to optimize network performance
- Conduct proactive system performance analysis, tracking, and monitoring
- Cross-train department personnel and provide training to other departments
- Resolve assigned tickets
- Create and maintain operational documentation, solution documents, technical bulletins, and Operations and Maintenance procedures
- Provide technical support to Operations personnel for fault diagnosis, troubleshooting, and repair of operational equipment
- Support subject matter experts with lessons learned from operational tickets
Requirements
What you’ll need- Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
- A minimum of 3 years’ experience preferred with applicable skills/competencies
- Strong and proven ability to logically analyze, summarize and solve issues, then verify and document solutions in complex technical environments
- Clear understanding of satellite-based communication
- Strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
- Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
- Significant experience with large technical projects preferred
- Experience in the applicable satellite communications industry or military experience working with wireless communications networks preferred
- Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications preferred
- RF analysis/measurement experience preferred
- Familiarity with Linux based OS, data collection and presentation software
- Familiarity with AWS data tools (S3, Kinesis, Kinesis Analytics, etc.)
- Experience with Power BI
- Clear understanding of datasets for wireless communication systems
- Procedural writing skills and experience is an asset
- Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
- Willingness and ability to work after regularly scheduled hours as needed
- Willingness and ability for a shared on-call schedule
- Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
- Ability to lift 15 pounds at times
Benefits
Comp & perks- Paid Time Off
- Paid Holidays
- 401(k) Plan with Company Match
- Employee Stock Purchase Program
- Voluntary and Company Paid Group Life Insurance
- Short- and Long-Term Disability Insurance
- Medical FSA
- Dependent Care
- Competitive Salaries
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- Comprehensive and Interactive Wellness Program
- Reasonable accommodation for individuals with disabilities