Customer Service Ambassador

Globl.Contact

. Serve as the first point of contact for customers, providing support by phone and email .

Posted 9/19/2026full-timeRemote • KosovoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on webhosting, domain, and email products. Possesses excellent communication abilities in both written and spoken German, along with a solid technical understanding to assist customers effectively.

Highest-signal resume keywords

Customer ServiceTechnical SupportWebhosting KnowledgeCross-SellingGerman Language Proficiency (C1)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical UnderstandingWebhostingDomain ManagementEmail ProductsBilling Support2FA AssistanceNeeds AnalysisCustomer Interaction DocumentationProblem Escalation

Soft Skills

EmpathyFriendly CommunicationSolution-Oriented ApproachConfidenceOpen-Mindedness

Tools & Technologies

PC ApplicationsSocial Media PlatformsTrustpilotLinkedIn

Industry Keywords

Customer SupportTechnical Customer ServiceCross-SellingUpsellingDomain Transfers

About the role

Key responsibilities & impact

Serve as the first point of contact for customers, providing support by phone and email
Advise customers on webhosting, domain, and email products and identify suitable solutions
Conduct needs analyses and recommend appropriate products and services
Assist with login issues, including 2FA and forgotten passwords
Support customers with billing and contract-related questions, collaborating with Billing 2nd Level when needed
Provide consultation and sales support, including potential cross-selling and upselling opportunities
Assist with domain transfers in both inbound and outbound processes
Handle customer inquiries via Trustpilot, LinkedIn, and social media
Accurately document customer interactions
Escalate more complex issues to the appropriate specialist departments

Requirements

What you’ll need

Customer service and communication are your passion
Friendly, confident, and solution-oriented manner
Strong affinity for technology and a solid general technical understanding
Experience in a technical field, ideally in technical customer service, support, webhosting, or a comparable area
Interest in webhosting, domains, and email products, with the ability to quickly learn technical topics
Enjoy providing advice and selling; experience with cross-selling and upselling is desirable
Empathetic, open-minded, and friendly communication style
Very good written and spoken German (C1)
Excellent and accurate spelling
Familiarity with PC applications and excellent PC skills
Independent, reliable, and responsible approach to work

Benefits

Comp & perks

All equipment required for your day-to-day work
Several weeks of paid training
Supported onboarding
Permanent employment contract
Maximum flexibility in terms of working hours and duration
Above-average compensation
A collaborative environment focused on support and enjoyment