Customer Success Manager

GLS/NXT

. Own customer relationships as the main contact for connected customers across markets, from onboarding through steady-state growth .

Posted 10/26/2026full-timeBerlin • GermanyJuniorMid-Level💰 €60,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, leveraging data analysis tools like Looker and BigQuery to drive customer adoption and performance. Capable of translating customer needs into actionable insights and fostering cross-functional collaboration to enhance platform utilization.

Highest-signal resume keywords

Customer Success ManagementData Analysis with Looker and BigQueryKPI Tracking and ImprovementTechnical Product Integration ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementKPI TrackingData StorytellingSQLBigQueryLookerMixpanelAPIsPlatform Integrations

Soft Skills

Influencing TeamsStructuring SkillsCommunication Skills

Tools & Technologies

LookerBigQueryMixpanel

Industry Keywords

B2BSaaSLogistics-TechParcel DeliveryOut-of-Home Delivery

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Own customer relationships as the main contact for connected customers across markets, from onboarding through steady-state growth
Own customer adoption and performance KPIs, including platform utilisation and integration health
Identify blockers and coordinate GLS/NXT teams to resolve them
Translate customer requirements into prioritised roadmap input
Distinguish market-specific requests from broader platform needs
Use Looker, BigQuery and Mixpanel data to generate actionable customer insights
Share best practices across customers and markets
Lead monthly reviews and quarterly deep-dives for each customer
Track and follow up on customer actions
Identify market growth opportunities and build business cases

Requirements

What you’ll need

Multiple years of experience in customer success, account or partner management in a B2B platform, SaaS or logistics-tech environment
Track record of moving KPIs, not just maintaining relationships
Hands-on experience with Looker, Mixpanel or SQL/BigQuery
Ability to turn data into a clear story
Experience with technical products and integrations
Credibility with engineers and product managers
Strong structuring and communication skills for business reviews, management reports and action follow-up
Ability to influence teams across functions and countries
Fluent English, both written and spoken
German language skills are nice to have
Experience in logistics, parcel delivery or out-of-home delivery is nice to have
Familiarity with APIs or platform integrations is nice to have

Benefits

Comp & perks

30 days of annual leave
Hybrid working mode with a tailored remote policy
Personal budget of €1,000 for learning and development initiatives
Great office space in Berlin Mitte with top-tier equipment
Clear bonus model tied to individual and team performance
Monthly team cooking, regular events and offsites
Referral rewards for recommending new team members
Transparent salary package reflecting expertise and experience