Auto Damage Claims Supervisor

. Lead and manage a team of Auto Damage Claims Adjusters .

Posted 10/16/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $73,500 - $147,000 per yearWebsite

Tools & technologies

Guidewire

Key responsibilities & impact

Lead and manage a team of Auto Damage Claims Adjusters
Oversee the auto claims process to ensure efficiency, accuracy, compliance, and exceptional customer service
Inspire and lead the team to maximize business results and employee satisfaction
Provide guidance and support throughout the claims process
Develop and execute behavioral-based coaching techniques to maximize productivity and performance
Coach, mentor, and teach Auto Damage Adjusters
Serve as an expert resource on auto damage team processes and procedures
Review and evaluate auto damage claims for accuracy and adherence to company policies and procedures
Foster innovation, change, growth, and knowledge sharing
Conduct performance evaluations and provide ongoing training and development
Monitor claim activity, identify trends and improvement areas, and implement efficiency and customer satisfaction strategies
Maintain knowledge of insurance regulations, industry trends, and best practices
Use monitoring systems to QA, monitor, and evaluate performance
Create action plans for underperforming representatives
Use reward and recognition tools to drive results and associate satisfaction
Implement strategies to enhance customer experience, productivity, and performance

What you’ll need

Knowledge and understanding of the insurance industry, including advanced understanding of personal lines auto claims
Knowledge of common industry claims systems and vendor products, such as Guidewire, Copart, ARMs, and ISO
Passion for providing outstanding customer service
Strong leadership skills, including influencing others, developing team members, and managing change and conflict
Excellent oral and written communication and interpersonal skills
Ability to link specific activities to desired results
Strong knowledge of insurance policies, coverage, and claims settlement procedures
Ability to thrive in a collaborative environment
Effective analytical and problem-solving skills, including accurately assessing liability and coverage
Attention to detail and ability to handle multiple tasks in a fast-paced environment
High School Diploma or equivalent required
5+ years of auto claims handling experience required
3+ years of customer service experience required
Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state
Bachelor's Degree in a related field preferred
Previous total loss and/or coverage and liability leadership experience preferred
Prior coaching, training, and/or mentoring experience preferred
Insurance designation such as CPCU or SCLA preferred
Assigned to work either 8:00 a.m.–5:00 p.m. CST or 10:00 a.m.–7:00 p.m. CST, Monday–Friday, based on business needs

Comp & perks