Customer Experience Advocate I – Bilingual

GM Financial

. Provide remarkable service across CX servicing channels to support customer retention and loyalty .

Posted 10/22/2026full-timeChandler • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on retention and loyalty, utilizing analytical abilities to resolve complex account issues effectively. Proficient in managing high-exposure accounts while maintaining professionalism and effective communication in both English and Spanish.

Highest-signal resume keywords

Customer Service ExperienceFluent In English And SpanishProficient In Microsoft Office SuiteStrong Analytical And Problem-Solving SkillsAdvanced Knowledge Of GM Financial Accounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceData AnalysisAccount ManagementProblem-SolvingTime ManagementDecision-MakingAccount Follow-UpTriage ProtocolsComplex Issue ResolutionMulti-Application Navigation

Soft Skills

Excellent Communication SkillsActive ListeningInterpersonal SkillsProfessionalismAdaptability

Tools & Technologies

Microsoft Office SuiteCRM SystemsFeedback Process ToolsCommunication Platforms

Industry Keywords

Customer RetentionBrand LoyaltyGM FinancialCX Servicing ChannelsHigh-Exposure Accounts

About the role

Key responsibilities & impact

Provide remarkable service across CX servicing channels to support customer retention and loyalty
Gather, process, consolidate, and analyze data to promote brand loyalty and increase retention for GM and GFM brands
Monitor and maintain a closed-loop feedback process
Build professional relationships with internal departments, external vendors, customers, dealers, and business partners
Manage complex and high-exposure accounts
Service accounts through inbound and outbound channels
Resolve customer and dealer inquiries and account issues in a timely manner
Schedule appropriate account follow-up
Represent GM Financial and GM professionally
Execute triage account-management protocols for highly complex accounts
Deliver exceptional customer experiences and promote first/second-call resolution
Execute specialty-team processes and strategies assigned by CX leadership
Support GM Financial's strategic alignment, customer loyalty, and mobility objectives

Requirements

What you’ll need

0–2 years of customer service experience preferred
High School Diploma or equivalent required
Fluent in English and Spanish
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Advanced knowledge and understanding of GM Financial accounts, policy, and procedures
Must embrace company principles and demonstrate understanding of GM Financial's and CXO’s culture
Excellent written and verbal communication skills
Active listening and probing skills using open-ended questions
Strong analytical and problem-solving skills
Ability to make independent decisions and use sound judgment when handling high-exposure accounts
Ability to manage time and assigned accounts/tasks with minimal supervision
Ability to prioritize multiple and competing duties
Ability to navigate and use multiple applications/systems effectively
Proven interpersonal skills and professionalism
Ability to analyze complex account issues and determine the best resolution
Ability to work in a fast-paced, changing office environment and meet daily service-level requirements

Benefits

Comp & perks

Flexible schedule, including potential shift changes
Occasional overtime or split-shift opportunities/requirements
Hybrid work arrangement