Damage in Transit Appraiser

. Provide claims service via various communication channels to policy holders and third-party customers .

Posted 10/15/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $52,000 - $75,000 per yearWebsite

Key responsibilities & impact

Provide claims service via various communication channels to policy holders and third-party customers
Virtually investigate, evaluate, negotiate, and adjust low to moderately complex auto damage claims
Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
Document investigation, evaluation, negotiation, and settlement decisions
Apply knowledge of Property & Casualty insurance products, policy contracts, coverages, and claims processes
Coordinate with auto body shops, vendors, and internal business partners to facilitate claim resolution
Conduct damage verification to determine damage related to the specific loss
Evaluate and settle total loss claims
Seek guidance and identify issues for escalation
Contribute to business goals and performance metrics
Support workload surges and catastrophe operations as needed
Guide customers through the claims and repair process

What you’ll need

Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction
Experience handling Property and Casualty claims preferred
Proficiency with CCC estimating system
Strong negotiation, analytical, and decision-making skills
Computer literacy in a Windows operating environment
Strong written and verbal communication skills
Ability to implement and adapt to rapid change
Ability to navigate and work in multiple systems simultaneously
0–2 years of auto claims experience writing estimates and total loss evaluations required
0–2 years of experience using CCC Portal/estimating software required
High School Diploma or equivalent required
Insurance Adjuster License preferred
I-Car ProLevel 1 Designation preferred
Ability to use AI tools such as Microsoft Copilot
Ability to evaluate AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows
Familiarity with AI-assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
Must not require visa sponsorship

Comp & perks