IT Support Technician, Intern

GM Financial

. Provide technical support for desktop hardware, software, and related technologies .

Posted 9/17/2026internshipArlington • Texas • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities in desktop hardware and software, with a focus on Windows 10 and iOS environments. Proficient in troubleshooting, organization, and adapting to changing priorities while maintaining effective communication and collaboration with technology teams.

Highest-signal resume keywords

Windows 10 SupportPC Hardware KnowledgeNetworking ConceptsAI Tool IntegrationTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC HardwareSoftware TroubleshootingNetworking (TCP/IP, DHCP, DNS)Inventory TrackingAI EvaluationTechnical SupportIssue ResolutionDesktop ComputingOrganizational SkillsAnalytical Skills

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft CopilotAI Tools

Industry Keywords

Technical SupportEnterprise SupportData ProtectionResponsible AI UseEthics in AI

Tech Stack

Tools & technologies

DNSiOSTCP/IP

About the role

Key responsibilities & impact

Provide technical support for desktop hardware, software, and related technologies
Troubleshoot technical issues and assist with issue resolution
Support end users, manage service requests, and facilitate trouble tickets
Maintain, configure, support, and implement desktop computing hardware and software
Research and develop future technologies for use at GM Financial
Execute hardware, software, and licensing inventory tracking and control
Maintain IT lab and storage areas and keep them clean and organized
Maintain records of borrowed lab and storage room equipment
Maintain spare computers and monitors for quick replacement
Work closely with technology teams to deliver effective user support
Perform other duties as assigned
Conform with company policies and procedures

Requirements

What you’ll need

Support-level knowledge in Windows 10 operating systems and/or iOS
Basic knowledge of networking concepts including TCP/IP, subnetting, routing, DHCP, and DNS
In-depth knowledge of PC hardware and software
Ability to correct PC-related problems in a timely manner
Organization and prioritization in a technical environment
Good verbal and written communication skills
Analytical skills to evaluate problems and issues and recommend courses of action
Interpersonal skills to work well with others in teams and collaborative work situations
Ability to accept change and adapt to organizational change and shifting priorities
Ability to use AI tools such as Microsoft Copilot
Ability to evaluate AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows
Familiarity with AI-assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
1–2 years of related experience and/or training in enterprise technical support; equivalent combination of education and experience preferred
Must be a current student pursuing a bachelor's degree or higher from an accredited college or university in Computer Science, Data Science, Data Analytics, Information Systems, or Statistics
Must have at least one semester remaining upon start of the internship
Minimum overall GPA of 3.0 on a 4-point scale
GM Financial does not provide immigration-related sponsorship for this role

Benefits

Comp & perks

Paid 11-week summer internship
Executive and peer networking opportunities
Independent and team project experiences
Philanthropic activities
Career development
Opportunity to apply for full-time career positions
Competitive pay
Flexible hybrid work environment
Two days a week in office