Senior Business Process Owner, Portfolio Health

GM Financial

. Serve as Underwriting and Portfolio Health Subject-Matter Expert (SME) .

Posted 9/22/2026full-timeRemote • Texas • United StatesSenior💰 $73,500 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto underwriting and portfolio health management, with a strong focus on compliance, process improvement, and cross-functional collaboration. Proficient in utilizing AI tools to enhance workflows and ensure accuracy in decision-making.

Highest-signal resume keywords

Auto Underwriting ExperiencePortfolio Health ManagementProcess Design and ImplementationAI Integration in WorkflowsCompliance with Underwriting Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto UnderwritingPortfolio Health AssessmentProcess MappingKPI EstablishmentPolicy ReviewEligibility AssessmentCompliance Decision-MakingAI Evaluation SkillsProcess DocumentationContinuous Improvement

Soft Skills

Critical ThinkingDecision-MakingCollaborationCommunicationResourcefulness

Tools & Technologies

Microsoft CopilotAI Tools

Industry Keywords

Auto InsuranceUnderwriting ComplianceProcess ImprovementEthics in AIData Protection

About the role

Key responsibilities & impact

Serve as Underwriting and Portfolio Health Subject-Matter Expert (SME)
Oversee portfolio health through policy reviews, eligibility assessments, cancellations, non-renewals, rescissions, and compliance-related decisions
Mentor Policy Servicing Clerk team members
Provide guidance and escalation support for Policy Servicing Clerks
Collaborate with other departments to develop and deploy Portfolio Health initiatives
Ensure compliance with regulations related to underwriting action and communication
Define process vision, guiding principles, strategy, future state design, and success metrics for Portfolio Health verticals
Design, document, and implement end-to-end processes, including scope definition, workflows, process maps, and operating standards
Ensure consistent application of standards across regions, functions, and teams
Establish KPIs and monitoring frameworks
Collaborate across teams to implement process enhancements and resolve cross-functional conflicts
Maintain a strategic improvement roadmap and prioritize initiatives
Monitor implementation of changes
Ensure job aids and process documentation remain accurate and up to date
Serve as an escalation point and decision authority for process design
Champion a continuous improvement culture

Requirements

What you’ll need

Strong understanding of auto insurance as a whole
Prior auto underwriting experience
Strong critical thinking and decision-making skills
Driven and motivated to improve processes and technology
Excellent written and verbal communication skills and strong collaborator
Start-Up and growth mindset that enjoys a challenge
Resourceful and able to work independently
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI-assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
5+ years of relevant business or operations experience required
3+ years auto underwriting experience preferred
High School Diploma or equivalent required
Bachelor’s Degree in related field or equivalent experience preferred

Benefits

Comp & perks

401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Competitive pay and bonus eligibility
Performance-based incentive plan
Health benefits available on day one of employment