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GM Financial

Strategic Development Manager – Protection

GM Financial

. Strengthen current dealer relationships and improve vehicle protection contract counts through approved training activities .

Posted 10/27/2026full-timeFort Worth • Texas • United StatesMid-LevelSenior💰 $90,000 - $95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in F&I training and sales processes, with a strong focus on dealer relationships, customer service, and compliance. Proficient in using AI tools and reporting systems to enhance training effectiveness and operational efficiency.

Highest-signal resume keywords
In-Dealership F&I ExperienceF&I Training on GM Protection ProductsSales Performance and Client SatisfactionAI Tools ProficiencyEffective Communication with Dealers

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
F&I Sales ProcessTraining DeliveryMenu Presentation TechniquesObjection HandlingService Claims ProcessesReporting ToolsCRM System UsageBusiness DevelopmentDealer-Facing SystemsProduct Knowledge
Soft Skills
Customer ServiceCollaborationIndependent WorkAdaptabilityEffective Communication
Tools & Technologies
Microsoft CopilotInternal CRM System
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Vehicle Protection ContractsDealer RelationshipsF&I ManagementSales-to-F&I TurnoverEthics and Data Protection

About the role

Key responsibilities & impact
  • Strengthen current dealer relationships and improve vehicle protection contract counts through approved training activities
  • Provide quality customer service to dealers, manufacturer partners, and GM Financial
  • Deliver results as an F&I expert and trusted advisor through product, industry, and training knowledge
  • Provide tailored F&I training on GM Protection products, menu and interview processes, and systems
  • Support new dealership launches and new F&I Manager training
  • Support service claims processes, objection handling, and business development
  • Conduct in-dealership observation, role plays, and menu training
  • Model and refine GM Financial’s F&I sales process to improve effectiveness, compliance, profitability, and customer satisfaction
  • Guide Sales-to-F&I turnover, customer interviews, menu presentations, and closing techniques
  • Train Finance departments on protection products
  • Demonstrate reporting tools and dealer-facing systems
  • Collaborate with the assigned Account Manager – Protection on performance criteria and dealership objectives
  • Complete daily and weekly progress reports and use the internal CRM system
  • Communicate progress, successes, challenges, and opportunities to Strategic Sales leadership
  • Travel to dealership training assignments up to 90% of the time

Requirements

What you’ll need
  • Bachelor’s Degree strongly preferred, or extensive relevant experience preferred
  • In-dealership F&I experience strongly preferred
  • Proven track record of quality sales performance and client satisfaction preferred
  • Ability to use AI tools, such as Microsoft Copilot, to support daily work
  • Understanding of responsible AI use, including ethics and data protection
  • Ability to travel 90% within the contiguous United States
  • Willingness to travel on weekends when needed
  • Willingness to relocate preferred
  • Ability to respond to dealer communications outside normal business hours
  • Ability to operate a company or rental motor vehicle for travel between work locations
  • Access to a major airport
  • Ability to work independently and collaboratively
  • Ability to maintain effective communication with dealers and internal partners

Benefits

Comp & perks
  • Performance-based incentive plans
  • Health benefits from day one of employment
  • 401K matching
  • Bonding leave for new parents: 12 weeks, 100% paid
  • Tuition assistance
  • Training
  • GM employee auto discount
  • Community service pay
  • Nine company holidays
  • Bonus eligibility
  • Phone/internet allowance
  • Career growth and advancement opportunities
  • Generous benefits package
  • Independent scheduling and work-life balance