VP IT Operations – Workplace Experience

GM Financial

. Define and execute the enterprise strategy for a seamless, productive, secure and engaging employee technology experience .

Posted 11/4/2026full-timeArlington • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and executing enterprise strategies for employee technology experiences, with a strong focus on workplace technology, end-user computing, and service management. Proven ability to lead cross-functional teams, drive continuous improvement, and ensure compliance with regulatory requirements.

Highest-signal resume keywords

Workplace Technology LeadershipEnd-User Computing ManagementIT Service ManagementFinancial Planning and Vendor ManagementEmployee Experience Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workplace TechnologyEnd-User ComputingDigital Employee ExperienceIT Service ManagementAutomationContinuous ImprovementCybersecurityRisk ManagementData AnalysisTechnology Modernization

Soft Skills

Executive CommunicationAnalytical SkillsDecision-MakingNegotiationInfluence Leadership

Tools & Technologies

Virtual Desktop ServicesSelf-Service PlatformsTelemetry ToolsKnowledge Management SystemsCollaboration Tools

Certifications & Qualifications

Master's Degree in Information TechnologyTechnology Management CertificationsService Management Certifications

Industry Keywords

Regulated IndustryFinancial ServicesEmployee SupportService DeskEndpoint Management

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Define and execute the enterprise strategy for a seamless, productive, secure and engaging employee technology experience
Lead Workplace Experience capabilities including end-user computing, Service Desk, Field Services, Digital Employee Experience, virtual desktop services, employee self-service, knowledge enablement and workplace technology adoption
Establish the vision, operating model, roadmap, governance and performance measures connecting technology services to employee productivity and business outcomes
Partner across Technology, Cybersecurity, Human Resources, Communications, Facilities, Procurement and business leadership
Lead a multi-year Workplace Experience strategy and roadmap
Establish employee experience standards, service principles, decision rights and governance
Own DEX strategy, operating model, scorecards and improvement backlog
Use telemetry, surveys, focus groups and business engagement to identify friction points
Drive proactive issue detection, root-cause elimination, automation and self-healing
Provide executive leadership for end-user computing, Service Desk, Field Services, virtual desktop services and employee support
Oversee endpoint lifecycle, engineering standards, patching, software delivery, device health, asset accountability and service quality
Drive unified employee technology front door, intelligent self-service and employee-facing knowledge experiences
Partner with communications, training and product teams to improve adoption of collaboration, productivity, automation and AI-enabled capabilities
Define and report executive-level outcomes for employee experience, service performance, device health, operational risk, financial efficiency and roadmap progress
Ensure compliance with enterprise policies, standards, licensing obligations, regulatory requirements and security controls
Lead financial planning, vendor strategy, sourcing decisions and outcome-based management of strategic partners
Build, develop and retain a high-performing leadership and technical organization
Define workforce plans, succession strategies and capabilities for continuous improvement
Provide executive communication on priorities, risks, performance, investment needs and results

Requirements

What you’ll need

Enterprise leadership capability translating workforce needs into technology strategy, operating models and measurable outcomes
Deep understanding of workplace technology, end-user computing, employee support, DEX, virtual desktop services, endpoint management and employee self-service
Strong knowledge of IT service management, product management, experience management, automation and continuous improvement practices
Ability to use quantitative telemetry and qualitative employee feedback to establish priorities, make investment decisions and demonstrate value
Working knowledge of cybersecurity, identity, privacy, risk, regulatory compliance and security controls
Executive presence and ability to communicate complex topics clearly to senior leaders, business partners and technical teams
Ability to lead through influence across organizational boundaries and balance employee experience, security, reliability, cost and speed
Strategic financial, contract and vendor management skills, including outcome-based performance management
Ability to build, develop and lead geographically distributed, multi-disciplinary organizations through change
Strong analytical, decision-making, negotiation, written communication and presentation skills
10 or more years of progressive technology or digital workplace leadership experience preferred
8 or more years leading large, complex workplace technology, end-user services, infrastructure, service management or employee experience organizations preferred
Demonstrated experience leading enterprise transformation, service improvement or technology modernization initiatives with measurable outcomes required
Experience leading distributed teams, strategic partners, financial plans and executive stakeholder relationships required
Experience in a regulated industry or financial services environment preferred
High School Diploma or equivalent required
Bachelor's degree in Information Technology, Business, Engineering or a related field, or equivalent relevant experience, required
Master's degree or relevant executive, technology or service management certifications preferred
Some travel required
Flexible schedule with possibility of working long hours
Ability to travel between company locations and support geographically distributed operations as business needs require

Benefits

Comp & perks

401K matching
Bonding leave for new parents: 12 weeks, 100% paid
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Competitive pay and bonus eligibility
Flexible hybrid work environment