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GMH

A/R Representative – Customer Service Billing

GMH

. Assist in review and resolution of hospital claims under general supervision of the Patient Financial Services Supervisor .

Posted 10/23/2026full-timeRemote • United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact
  • Assist in review and resolution of hospital claims under general supervision of the Patient Financial Services Supervisor
  • Monitor work queues containing claim errors, discharged-not-billed accounts, and rejections; perform timely submission
  • Review medical insurance carrier requirements and collaborate with revenue-cycle departments to resolve billing and claim edits
  • Understand explanations of benefits and remittances
  • Respond to vendor requests in a timely and professional manner
  • Maintain accounts in the billing system
  • Follow up with government and non-government third-party insurance carriers on unpaid, underpaid, and denied facility accounts and claims
  • Resolve problems causing delays in reimbursement
  • Review, document, and take appropriate action on payer and patient correspondence
  • Identify and report payer denial and underpayment trends to supervisors or management
  • Verify account insurance and patient liability buckets
  • Post, balance, and reconcile patient account payments for accounts receivable
  • Process electronic batches in the hospital billing module and correct remittance errors
  • Correct work-queue errors and clear queues regularly
  • Post self-pay remittance files, EOB files, paper checks, denial information, and follow-up information
  • Close batches by verifying payments are posted and reconciled to cash control amounts
  • Post insurance recoupments using designated payment codes
  • Monitor accounts-receivable aging by payer to ensure timely primary and secondary billing
  • Collect private-pay balances and ensure statements are processed and paid promptly
  • Review DFCS notices against Gammis to ensure correct patient liability calculations
  • Use in-house adjustment and activity codes while meeting productivity and quality standards
  • Attend or complete required department training
  • Assist with end-of-month reconciliation procedures
  • Prepare supporting documentation for leadership
  • Perform other duties as assigned

Requirements

What you’ll need
  • Must be able to accurately type 30 WPM
  • Successfully complete competency exam with 80% proficiency
  • Business knowledge and results oriented experience within Patient Financial Service
  • Demonstrated knowledge and experience with Microsoft Suite, including Excel and Word
  • Highly motivated and detail oriented
  • Excellent teaming, communication, time management, and organizational skills
  • Ability to be flexible and work collaboratively among internal and external departments
  • Ability to effectively investigate, analyze, and solve problems
  • Hands-on knowledge of Current Procedural Terminology (CPT)
  • Knowledge of International Classification of Diseases (ICD-9) coding
  • Knowledge of Healthcare Common Procedure Coding System (HCPCS), revenue codes, and hospital billing terminology
  • Knowledge of Outpatient Code Editor (OCE) and Correct Coding Initiative (CCI) edits
  • Job-related experience in health care revenue cycle
  • Demonstrated service and success in teamwork and consistent high productivity and quality
  • Working knowledge of Medicare Secondary Payer and medical necessity requirements
  • Epic experience
  • Hands-on knowledge of Medicare and Medicaid regulations
  • Experience with Uniform Billing (UB-04), healthcare finance administration (HCFA), and 1500 claims forms billing and follow-up functions, both electronic and manual
  • 2 years of college (Associate Degree)

Benefits

Comp & perks
  • Medical, dental, vision, and prescription drug coverage
  • Retirement savings plans with employer contributions
  • Life insurance
  • Disability coverage
  • Paid time off
  • Holidays
  • Family leave benefits
  • Tuition reimbursement
  • Professional development programs
  • Opportunities for advancement
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Discounts on services