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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting complex issues across various web hosting environments, including WordPress, Apache, and IIS. Proficient in using diagnostic tools and managing server configurations, with strong communication skills for delivering technical support.
Highest-signal resume keywords
Technical Support ExperienceWordPress TroubleshootingLinux Command Line ProficiencyDNS and SSL/TLS KnowledgeWeb Hosting Control Panels Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WordPressApacheIISPHPNode.jsMySQL/MariaDBDNSSSL/TLSEmail ConfigurationWebsite Migration
Soft Skills
Excellent Written English Skills
Tools & Technologies
WHM/cPanelPleskSSHMonitoring ToolsIncident Management ProcessesAI-Powered Tools
Industry Keywords
Technical SupportWeb Hosting SupportSystems AdministrationLAMPWAMPCloud PlatformsEmail ServicesDatabase Performance Troubleshooting
Tech Stack
Tools & technologiesApacheCloudDNSJavaScriptLAMPLinuxMariaDBMySQLNode.jsPHPSMTPWordPress
About the role
Key responsibilities & impact- Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments
- Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools
- Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC
- Perform and solve website migrations, hosting account migrations, backups, restores, and data recovery activities
- Investigate website performance, permissions, malware, compromised websites, and common hosting security issues
Requirements
What you’ll need- 2+ years of experience in Technical Support, Web Hosting Support, Systems Administration, or a similar technical role
- Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks
- Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk
- Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues
- Comfortable using SSH and the Linux command line to investigate logs, permissions, processes, disk usage, and services
- Excellent written English skills, with the ability to deliver clear, accurate, and customer-friendly technical explanations
- Experience working in a dedicated 2nd Line Technical Support environment
- Experience with monitoring and alerting tools, server health checks, and incident management processes
- Experience with APIs, webhooks, cron jobs, and scheduled tasks
- Experience with cloud platforms, domain registrar processes, caching, CDNs, PHP limits, and database performance troubleshooting
- Experience using AI-powered tools and technologies; hands-on experience using Claude Code is a strong advantage
Benefits
Comp & perks- Paid time off
- Retirement savings, including 401(k) and pension schemes
- Bonus/incentive eligibility
- Equity grants
- Employee stock purchase plan
- Competitive health benefits
- Family-friendly benefits, including parental leave
- Remote work from home
- Occasional office visits for team events or meetings
- Employee Resource Groups
- Learning and growth support