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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting server issues, providing technical support for hosting environments, and managing customer inquiries effectively. Proficient in server management tools and technologies, with a strong focus on continuous technical knowledge development.
Highest-signal resume keywords
Technical SupportTroubleshooting Server IssuesCustomer Service SkillsKnowledge of Hosting EnvironmentsCMS Platforms Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingServer Uptime ManagementDNS SetupSSL InstallationPHP VersionsDatabase ManagementEmail ConfigurationFTP Client ConfigurationRoot Cause AnalysisAccount Management
Soft Skills
Excellent Communication SkillsMultitaskingPrioritization
Tools & Technologies
CPanelPleskGoDaddy Hosting PlatformsCDN TechnologiesWAF Technologies
Industry Keywords
Shared HostingWindows VPSLinux VPSContent Migration ServicesBackup Solutions
Tech Stack
Tools & technologiesDNSLinuxPHPWordPress
About the role
Key responsibilities & impact- Provide technical support to server customers via phone, chat and ticket channels
- Troubleshoot server uptime, connectivity, disk space and performance issues
- Review server, access and error logs to identify common problems
- Support customers with cPanel and Plesk
- Assist with DNS setup, SSL installation, PHP versions/modules and databases
- Help customers recover server access and reset credentials
- Support local backup setup and disaster recovery
- Assist with email and FTP client configuration
- Troubleshoot common CMS and website issues
- Perform root cause analysis for common server errors
- Provide basic account management support
- Continuously develop technical knowledge to provide effective, up-to-date customer support
Requirements
What you’ll need- Strong understanding of hosting environments, including shared hosting, Windows and Linux VPS, DNS, SSL, backups and PHP
- Good knowledge of WordPress and other CMS platforms
- Knowledge of CDN and WAF technologies
- Excellent customer service skills
- Strong written and verbal communication skills across multiple channels
- Ability to multitask and prioritise
- Ability to independently troubleshoot complex website and hosting issues
- Knowledge of GoDaddy hosting platforms and Content Migration Services preferred
- Willingness to continue developing technical knowledge
Benefits
Comp & perks- Paid time off
- Retirement savings, including 401(k) and pension schemes
- Bonus/incentive eligibility
- Equity grants
- Employee stock purchase plan
- Competitive health benefits
- Parental leave
- Family-friendly benefits
- Employee Resource Groups
- Recruiting assistance with application completion