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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and sales, with a strong ability to troubleshoot technical issues and provide tailored solutions. Proficient in maintaining product knowledge and meeting performance metrics in a fast-paced environment.
Highest-signal resume keywords
Customer EngagementSales ExperienceTechnical AptitudeMetrics-Driven PerformanceProduct Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSales TechniquesCustomer Needs AssessmentOnline Business SolutionsTechnical Support
Soft Skills
CommunicationRapport BuildingListening SkillsAdaptability
Tools & Technologies
Office 365G-SuiteInternet TechnologyEmail TechnologyHosting Technology
Industry Keywords
Inbound SalesOutbound SalesSmall BusinessCommission-Based EnvironmentPerformance Metrics
About the role
Key responsibilities & impact- Respond to inbound customer inquiries with expert advice and troubleshooting support
- Offer customized solutions to help customers grow their businesses
- Engage startups, sole proprietors, and established companies in discovery conversations to identify needs
- Handle high-volume inbound calls by listening to customers, understanding requirements, troubleshooting technical issues, and recommending solutions
- Guide customers through their first steps online and recommend products such as domains and website design services
- Maintain current knowledge of products, services, prices, and promotions
- Identify customer value and potential sales
- Communicate confidently to build rapport and sell company products and services
- Meet individual targets and performance metrics including Availability, Net Promoter Score, and New Sales Per Day
- Respond to technical inquiries via phone, email, and chat
- Pivot to outbound sales efforts when needed
Requirements
What you’ll need- High school diploma, GED, or equivalent work experience
- 2+ years’ sales experience with a proven record of understanding customer needs
- 2+ years’ experience in a commission, bonus, and/or metrics-driven environment
- Shifts may require working nights, weekends, and holidays
- Technical aptitude in internet, email, and hosting technology is advantageous
- Experience with productivity tools such as Office 365 and G-Suite is advantageous
- Experience in online business environments is advantageous
- Experience owning and/or operating a small and/or midsize business (SMB)
Benefits
Comp & perks- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Medical, dental, and vision insurance
- 401(k)-retirement plan
- Paid sick time
- Paid vacation and personal time off
- Paid parental leave
- Life insurance
- Short- and long-term disability
- AD&D insurance
- Mental health or EAP programs
- Remote or hybrid work options
- Paid holidays
- Paid Wellness days
- Tuition assistance
- Adoption, surrogacy, and fertility benefits
- Dependent daycare and backup care benefits
- Employee stock purchase plan
- Financial education and advice
- Employee Resource Groups
- Variable incentive plan opportunity
- Opportunity to earn commissions/variable incentive compensation