Customer Success Manager

goFLUENT

. Understand client needs and propose tailored training programs .

Posted 10/12/2026full-timeJapanJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing tailored training programs and enhancing learner engagement while effectively managing client relationships. Proficient in conducting customer satisfaction surveys and utilizing analytical skills to drive improvements.

Highest-signal resume keywords

Japanese Native SpeakerBusiness-Level English ProficiencyCustomer Success ExperienceRobust Analytical SkillsExperience in Human Resources Industry

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Adaptability to ChangeOrganized and Methodical ApproachSelf-MotivatedSkilled at Multitasking

Certifications & Qualifications

Valid Work Permit in Japan

Industry Keywords

Client Relationship ManagementTraining Program DevelopmentLearner Engagement StrategiesCustomer Satisfaction SurveysSales Targeting Corporate HR Departments

About the role

Key responsibilities & impact

Understand client needs and propose tailored training programs
Plan and manage kickoff events at the beginning of training programs
Develop and implement strategies to boost learner engagement
Monitor training progress and conduct regular reporting
Hold periodic business reviews
Conduct customer satisfaction surveys and implement improvement measures
Build strong client relationships and drive growth

Requirements

What you’ll need

Japanese native speaker
Business-level English proficiency
Valid work permit in Japan
At least 2 years of professional experience in customer success or a similar role
Strong adaptability to change
Organized and methodical approach across diverse projects
Robust analytical skills
Background in sales targeting corporate HR departments or the human resources industry is a plus
Self-motivated and skilled at multitasking
Selection process conducted in both Japanese and English
Resume required in both Japanese and English

Benefits

Comp & perks

Overseas training opportunities
English conversation training for employees
Thorough onboarding
Well-equipped office with coffee, tea, snacks, refrigerators, microwaves, and oven toasters
Global work environment with colleagues from over 20 countries
Opportunities to engage with international guests visiting Japan
Career growth opportunities