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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and onboarding, with a focus on enhancing customer satisfaction and optimizing digital learning solutions. Proficient in analyzing client data and implementing strategies for upselling and partnership expansion.
Highest-signal resume keywords
Fluent In PortugueseIntermediate English ProficiencyClient Relationship ManagementTraining Optimization StrategiesExperience In E-Learning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Communication SkillsAnalytical SkillsHighly OrganizedProactive Problem-SolverTeam Player
Industry Keywords
Digital Learning SolutionsCustomer SuccessOnboardingBusiness ReviewsFeedback GatheringSaaS
About the role
Key responsibilities & impact- Build and maintain strong client relationships and understand evolving training needs
- Guide new clients through onboarding as a goFLUENT product expert
- Analyze client data and conduct business reviews
- Implement strategies to enhance satisfaction and ensure successful programmes
- Identify upsell opportunities and expand client partnerships
- Gather feedback and optimize the learner experience
- Contribute to the evolution of digital learning solutions
- Provide industry best practices, training optimization strategies, and thought leadership in digital learning
Requirements
What you’ll need- Fluent or bilingual in Portuguese
- Intermediate English proficiency
- Passionate about customer success and relationship management
- Exceptional communication and analytical skills
- Highly organized and adaptable to varied projects
- Proactive problem-solver with a growth mindset
- Team player who values collaboration and knowledge-sharing
- Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus
Benefits
Comp & perks- Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company
- Learn from top executives and visionaries in the learning and language market
- Innovative organization with an international, vibrant working environment
- Full on-boarding and fast ramp mentoring program leading candidate to success
- World-class learning experience by being a goFLUENT learner
- Ability to work from any of our 20+ offices around the world
- Exciting team-building events