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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in goFLUENT products and services to provide personalized support for learners, ensuring a high-quality experience through effective communication and collaboration with internal teams. Proficient in managing multiple priorities while maintaining learner motivation and engagement.
Highest-signal resume keywords
Fluent In FrenchGood Command Of EnglishCustomer Service ExperienceKnowledge Of IT ToolsHSC Or Equivalent
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpatheticSolution-OrientedAdaptableOrganizedResponsive
Tools & Technologies
MS OfficeGoogle WorkspaceOpenOffice
Industry Keywords
Learner SupportTrainingService-Oriented EnvironmentMulticultural Environment
About the role
Key responsibilities & impact- Support learners from the beginning of their training journey
- Become an expert in goFLUENT products and services to guide learners effectively
- Introduce learners to platform features and available resources
- Understand learner needs and goals to provide personalized support
- Respond to learner requests by phone, email, chat, and other communication channels
- Provide tailored solutions for a smooth and positive learner experience
- Proactively follow up with learners to maintain motivation and engagement
- Encourage learners to use available resources and achieve language goals
- Identify obstacles and take appropriate action to help learners progress
- Collaborate with internal teams to ensure a high-quality learner experience
- Suggest process improvements and enhance the customer experience
Requirements
What you’ll need- Excellent command of French, both spoken and written
- Good command of English to collaborate with international teams
- Good knowledge of IT tools, including MS Office, Google Workspace, and OpenOffice
- HSC or equivalent
- Previous experience in customer service, learner support, training, or a service-oriented environment is a plus
- Empathetic, solution-oriented, adaptable, organized, autonomous, and responsive
- Comfortable managing multiple priorities
- Enjoy working as part of a team in a multicultural environment
Benefits
Comp & perks- International, innovative, and multicultural work environment
- Comprehensive onboarding program
- Personalized support and follow-up
- Access to goFLUENT’s language learning platform for skill development
- Opportunities for growth within the company
- Collaboration, continuous learning, and employee development culture
- Opportunity to make a tangible impact on learners’ success