FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in goFLUENT products and services while providing personalized support to learners. Proficient in managing communication across various channels to enhance learner engagement and success.
Highest-signal resume keywords
Fluent In FrenchGood Command Of EnglishCustomer Service ExperienceIT Tools ProficiencyLearner Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Personalized SupportProactive Follow-UpCollaborationProblem SolvingCommunication
Tools & Technologies
MS OfficeGoogle WorkspaceOpenOffice
Certifications & Qualifications
HSC Or Equivalent
Industry Keywords
Learner EngagementTraining SupportService-Oriented EnvironmentProcess ImprovementCustomer Experience
About the role
Key responsibilities & impact- Support learners from the beginning of their training journey
- Become an expert in goFLUENT products and services
- Introduce learners to platform features and available resources
- Understand learner needs and goals to provide personalized support
- Respond to learner requests by phone, email, chat, and other communication channels
- Provide tailored solutions and timely, professional assistance
- Follow up proactively to maintain learner motivation and engagement
- Encourage learners to use available resources and achieve language goals
- Identify obstacles and take action to help learners progress
- Collaborate with internal teams to ensure a high-quality learner experience
- Suggest process improvements and enhancements to customer experience
Requirements
What you’ll need- Excellent command of French, both spoken and written
- Good command of English to collaborate with international teams
- Good knowledge of IT tools, including MS Office, Google Workspace, and OpenOffice
- HSC or equivalent
- Previous experience in customer service, learner support, training, or a service-oriented environment is a plus
Benefits
Comp & perks- Work in an international, innovative, and multicultural environment
- Comprehensive onboarding program
- Personalized support and follow-up
- Access to goFLUENT’s language learning platform for skill development
- Opportunities for growth within the company
- Collaboration, continuous learning, and employee development opportunities
- Opportunity to make a tangible impact on learners’ success