Junior Customer Success Manager

goFLUENT

. Act as a trusted advisor and main point of contact for clients .

Posted 10/14/2026full-timeMexico City • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, ensuring clients achieve their learning objectives through effective onboarding, program performance monitoring, and strategic insights. Proficient in leveraging data to identify opportunities and challenges while fostering collaboration across teams.

Highest-signal resume keywords

Fluent SpanishCustomer Success ExperienceStrong Communication SkillsAnalytical MindsetB2B Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship-BuildingCustomer-Oriented MindsetOrganizational SkillsProactive Problem-SolvingTeamwork

Industry Keywords

Account ManagementClient ServicesConsultingSaaSE-LearningTrainingHR SolutionsTechnology

About the role

Key responsibilities & impact

Act as a trusted advisor and main point of contact for clients
Understand clients’ business and learning needs
Guide new clients through implementation and onboarding
Monitor program performance and learner engagement
Identify challenges and implement action plans to maximize adoption and results
Conduct regular business reviews
Share insights and recommendations
Ensure clients achieve their learning objectives
Identify opportunities to expand goFLUENT’s solutions within existing accounts
Gather client and learner feedback
Collaborate with internal teams to improve the overall experience
Advise clients on best practices and learning strategies
Help clients maximize the impact of their language training programs

Requirements

What you’ll need

Fluent Spanish and intermediate English (written and spoken)
Previous experience in Customer Success, Account Management, Client Services, Consulting, or a similar client-facing role
Strong communication and relationship-building skills
Customer-oriented mindset with a genuine interest in understanding and solving client needs
Strong organizational and follow-up skills, with the ability to manage multiple clients and priorities
Analytical mindset and ability to use data and insights to identify opportunities and challenges
Proactive, solution-oriented, and comfortable working in a fast-paced environment
Strong teamwork and collaboration skills
Experience in B2B, SaaS, e-learning, training, HR solutions, or technology is a plus

Benefits

Comp & perks

Dynamic international environment
Opportunities to learn from leaders and experts in the learning, language, and technology industries
Comprehensive onboarding and mentoring program
Access to goFLUENT’s world-class language learning platform
Opportunity to learn one of goFLUENT’s 50+ business languages
Opportunities to collaborate and connect with colleagues across 20+ offices worldwide
Team-building activities and opportunities to build strong relationships across the organization
Vibrant and collaborative office environment
Team activities, celebrations, and events
Career development in an international company