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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing language training solutions and administrative services, with a strong focus on client communication and collaboration. Proficient in generating reports and handling invoicing processes while ensuring learner engagement and satisfaction.
Highest-signal resume keywords
Administrative Services ExperienceExcellent English ProficiencyProficiency With ExcelStrong Team Collaboration SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsTeam CollaborationProblem-Solving
Tools & Technologies
Office SuiteExcelGSuiteGoogle Sheets
Industry Keywords
Language Training SolutionsClient EngagementAdministrative ReportsCredit TransfersDeadline Extensions
About the role
Key responsibilities & impact- Oversee registration and implementation of language training solutions for clients' learners
- Work closely with Customer Success, Registration, and Group Lessons Teams to meet client needs
- Manage training-period changes, including credit transfers and deadline extensions
- Serve as the primary point of contact for client and internal team requests
- Alert Customer Success/Account Executive about significant issues or client needs
- Generate and share administrative reports for internal teams
- Provide insights to the Learning Consultant team to boost learner engagement
- Validate pre-invoices bi-weekly
- Send pre-invoices through email or other requested channels
- Follow up on unpaid invoices by email and phone
Requirements
What you’ll need- Proven experience in administrative services
- Excellent English proficiency, both written and spoken
- Additional languages (Italian, German, French, Spanish) are a strong plus
- Strong team collaboration and communication skills
- Exceptional problem-solving skills and ability to anticipate potential issues
- Proficiency with Office, especially Excel, and/or GSuite, particularly Google Sheets
- Availability Monday to Friday, 9 a.m. to 6 p.m.
- Ability to follow the public holidays of the assigned market (French, German, Italian, or Moroccan)
Benefits
Comp & perks- Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company
- Learn from top executives and visionaries in the learning and language market
- Innovative organization with an international, vibrant working environment
- Full on-boarding and fast ramp mentoring program leading candidates to success
- World-class learning experience by being a goFLUENT learner
- Learn from one of our 49 business languages
- Ability to work from any of our 20+ offices around the world
- Exciting team-building events
- One remote working day per week is granted after 3 months