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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of aviation communications and satellite technologies while effectively delivering technical training and support. Proven ability to manage projects, coordinate cross-functional teams, and enhance customer relationships within the aviation industry.
Highest-signal resume keywords
Aviation ExperienceSatellite CommunicationsTechnical Training DeliveryProject ManagementCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Aviation CommunicationsSatellite CommunicationsNetwork TopologyCybersecurity Best PracticesTechnical DocumentationProject CoordinationTechnical TrainingCustomer SupportPresentation SkillsAviation Connectivity Technologies
Soft Skills
Collaborative TeamworkEffective CommunicationCross-Functional CollaborationOrganizational SkillsCustomer Service Orientation
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft VisioCRM Tools
Certifications & Qualifications
Bachelor’s Degree in Related DisciplineAviation-Related Certification
Industry Keywords
Aviation IndustryOEM Customer RelationshipsInternational Training ProgramsCustomer-Facing ProcessesTechnical Support
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Deliver on-site instruction, training, and technical support for new and existing customers using Gogo products and services
- Partner with OEMs to provide pre- and post-delivery connectivity training
- Organize and coordinate international training efforts with the North American team
- Partner with Sales and Customer Support to align customer-facing processes
- Plan and coordinate project schedules, goals, and milestones, including project assignments
- Manage projects within established budgets, timelines, and specifications
- Create technical documentation and provide project progress updates
- Support company-wide strategies and initiatives to improve customer responsiveness and achieve business objectives
- Demonstrate Gogo’s mission, values, and customer service philosophy through customer interactions and collaborative teamwork
Requirements
What you’ll need- Bachelor’s Degree in a related discipline and/or an aviation-related certification
- 5+ years of aviation experience or an equivalent combination of education and sales experience
- Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications
- Experience with computer networks, network topology, and cybersecurity best practices
- Outstanding presentation skills with the ability to communicate technical concepts effectively
- Must be located in the Northeastern region of the United States
- Must be willing to travel up to 50%
- Experience delivering technical or connectivity training within the aviation industry
- Experience supporting OEM customer relationships before and after aircraft delivery
- Exposure to international customer training or support programs
- Knowledge of aviation connectivity technologies and customer environments
- Ability to coordinate technical projects across multiple teams or regions
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools
- Ability to work cross-functionally with Sales, Customer Support, OEMs, and geographically dispersed teams
Benefits
Comp & perks- Bonus Plan at 10% of Annualized Base Pay
- Eligible for Incentive Stock Program
- Medical coverage
- Dental coverage
- Vision coverage
- Immediate vesting 401k plan
- Paid time off
- Volunteer time off
- Employee Stock Purchase Plan