Manager, Technical Solutions

Gogo

. Deliver on-site instruction, training, and technical support for new and existing customers .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $108,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in aviation communications and satellite technologies, with a strong ability to deliver technical training and support. Proven project management skills with a focus on coordinating cross-functional teams and enhancing customer relationships.

Highest-signal resume keywords

Aviation ExperienceSatellite Communications KnowledgeTechnical Training DeliveryProject ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Aviation CommunicationsNetwork TopologyCybersecurity Best PracticesTechnical DocumentationProject Scheduling

Soft Skills

Outstanding Presentation SkillsEffective CommunicationCollaborative Teamwork

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft VisioCRM Tools

Certifications & Qualifications

Bachelor’s Degree in Related DisciplineAviation-Related Certification

Industry Keywords

OEM Customer RelationshipsInternational Training ProgramsAviation Connectivity TechnologiesCustomer Environments

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Deliver on-site instruction, training, and technical support for new and existing customers
Partner with OEMs to provide pre- and post-delivery connectivity training
Organize and coordinate international training efforts with the North American team
Partner with Sales and Customer Support to align customer-facing processes
Plan and coordinate project schedules, goals, and milestones
Make project assignments as needed
Manage projects within established budgets, timelines, and specifications
Create technical documentation and provide project progress updates
Support company-wide strategies and initiatives to improve customer responsiveness and achieve business objectives
Demonstrate Gogo’s mission, values, and customer service philosophy through customer interactions and collaborative teamwork

Requirements

What you’ll need

Bachelor’s Degree in a related discipline and/or an aviation-related certification
5+ years of aviation experience or an equivalent combination of education and sales experience
Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications
Experience with computer networks, network topology, and cybersecurity best practices
Outstanding presentation skills with the ability to communicate technical concepts effectively
Must be located in the Northeastern region of the United States
Experience delivering technical or connectivity training within the aviation industry
Experience supporting OEM customer relationships before and after aircraft delivery
Exposure to international customer training or support programs
Knowledge of aviation connectivity technologies and customer environments
Ability to coordinate technical projects across multiple teams or regions
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools
Ability to work cross-functionally with Sales, Customer Support, OEMs, and geographically dispersed teams

Benefits

Comp & perks

Target Annual Short-Term Incentive: Bonus Plan at 10% of annualized base pay
Medical, dental, and vision coverage
Immediate vesting 401k plan
Paid time off
Volunteer time off
Employee Stock Purchase Plan